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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) / IGI Global Scientific Publishing

Citation Profile [Updated: 2026-03-14 21:09:38]
5 Years H Index
5
Impact Factor (IF)
0.05
5 Years IF
0.05
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2010 0 0.46 0 0 20 20 5 0 0 0 0 0 0.2
2011 0 0.51 0 0 21 41 8 0 20 20 0 0 0.23
2012 0.05 0.5 0.03 0.05 18 59 11 2 2 41 2 41 2 0 0 0.21
2013 0.03 0.54 0.03 0.03 20 79 2 2 4 39 1 59 2 0 0 0.24
2014 0 0.53 0.01 0.01 19 98 1 1 5 38 79 1 0 0 0.22
2015 0 0.52 0.01 0.01 17 115 4 1 6 39 98 1 0 0 0.22
2016 0 0.5 0.02 0.01 17 132 4 2 8 36 95 1 0 0 0.2
2017 0.09 0.52 0.03 0.05 24 156 19 5 13 34 3 91 5 0 0 0.21
2018 0.02 0.53 0.02 0.02 22 178 13 4 17 41 1 97 2 0 0 0.22
2019 0.07 0.54 0.06 0.03 19 197 15 11 28 46 3 99 3 0 1 0.05 0.21
2020 0.05 0.64 0.05 0.05 31 228 28 11 39 41 2 99 5 0 1 0.03 0.3
2021 0.06 0.74 0.05 0.08 59 287 30 15 54 50 3 113 9 5 33.3 0 0.27
2022 0.31 0.73 0.24 0.21 21 308 18 74 128 90 28 155 33 47 63.5 3 0.14 0.22
2023 0.14 0.69 0.08 0.1 9 317 0 25 153 80 11 152 15 8 32 1 0.11 0.2
2024 0.2 0.81 0.07 0.15 11 328 0 24 177 30 6 139 21 4 16.7 0 0.23
2025 0.05 0.03 0.05 10 338 0 11 188 20 1 131 7 0 0
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12012Toward a Service (Eco)Systems Perspective on Value Creation. (2012). Vargo, Stephen L ; Lusch, Robert F ; Wieland, Heiko ; Polese, Francesco. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:3:y:2012:i:3:p:12-25.

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9
22020Agile Innovation: The Complementarity of Design Thinking and Lean Startup. (2020). Lichtenthaler, Ulrich. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:1:p:157-167.

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7
32022The Role of Supply Chain Integration and Agile Practices in Improving Lead Time During the COVID-19 Crisis. (2022). Al-Adaileh, Raid ; Hanaysha, Jalal Rajeh ; Elrehail, Hamzah ; Alzoubi, Haitham M ; Al-Gasaymeh, Anwar. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-11.

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7
42020Service Sector Performance, Industry and Growth in Nigeria. (2020). Ishola, Oluseun A ; Olusoji, Modinat O. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:1:p:31-45.

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7
52022Software Development for Educational Information Services Using Multilayering Semantics Adaptation. (2022). Buaroong, Somchai ; Netinant, Paniti ; Rukhiran, Meennapa. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-27.

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5
62020Impact and Role of Motivation Theories in Continuous Improvement Environments: A Reflection of Literature. (2020). Galli, Brian J. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:1:p:1-13.

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4
72022The Impact of COVID-19 on the GCC Construction Industry. (2022). Umar, Tariq. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:2:p:1-17.

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4
82017Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India. (2017). Mittal, Sanjiv ; Gera, Rajat ; Batra, Dharminder Kumar ; Prasad, B. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:3:p:1-20.

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4
92015Employee Welfare Measures in Public and Private Sectors: A Comparative Analysis. (2015). Patro, Chandra Sekhar. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:6:y:2015:i:1:p:22-36.

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4
102021A Prospect on an Intelligent Recommender System. (2021). Bhatnagar, Vishal. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:2:p:25-43.

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3
112011A Modeling Framework for Analyzing the Viability of Service Systems. (2011). Regev, Gil ; Golnam, Arash ; Wegmann, Alain. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:2:y:2011:i:3:p:51-64.

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3
122019The Indicators of the Corporate Social Responsibility: A Search for Efficiency or a Concern for Legitimacy Towards Stakeholders? A Proposed Explanatory Model. (2019). Mokhtari, Bouchaib ; Asdiou, Abdelkarim. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:1:p:62-76.

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3
132018Service Recovery, Perceived Fairness, and Customer Satisfaction in the Telecoms Sector in Ghana. (2018). Abdallahamed, Ssendiwal ; Ibrahim, Masud ; Adam, Diyawu Rahman. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:9:y:2018:i:4:p:73-89.

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3
142021An Investigation on Consumer Switching Behavior in an Asian Telecommunication Market. (2021). Kundu, Soumyadeep ; Dolhey, Shivam ; Dash, Manoj Kumar ; Bhattacharyya, Jishnu. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:6:p:105-125.

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3
152017Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning Problem Using the VIKOR and TOPSIS Methods. (2017). Ayadi, Omar ; Felfel, Houssem ; Masmoudi, Faouzi. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:3:p:21-39.

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3
162017Towards the Functional Roles of an Innovation Laboratory as a Platform for Innovation: An Observational Approach. (2017). Meyer, Kyrill ; Memon, Atia Bano. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:1:p:32-49.

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3
172018Cognitive Biases, Risk Perception, and Individuals Decision to Start a New Venture. (2018). Zaiane, Salma ; ben Moussa, Fatma. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:9:y:2018:i:3:p:14-29.

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3
182021Talent Management Practices and Competitive Advantage: Evidence From the Jordanian Insurance Sector. (2021). Al-Haraisa, Yazan Emnawer ; Al-Ma, Noor ; Al-Tarawneh, Khalaf ; Abuzaid, Ahmad. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:5:p:102-115.

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3
192017Descriptive Content Analysis on E-Service Research. (2017). Lennon, Sharron J ; Kim, Jung-Hwan. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:1:p:18-31.

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3
202021Profiting From Digital Transformation?: Combining Data Management and Artificial Intelligence. (2021). Lichtenthaler, Ulrich. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:5:p:68-79.

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3
212019Deriving Information System Security and Privacy From Value Cocreation Theory: Case Study in the Financial Sector. (2019). Feltus, Christophe. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:4:p:1-25.

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3
222011Creating Effective Customer Solutions: A Process-Oriented Perspective. (2011). Bonnemeier, Sebastian ; Reichwald, Ralf ; Burianek, Ferdinand . In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:2:y:2011:i:1:p:15-29.

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3
232016An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction. (2016). Alhawari, Samer ; Alryalat, Haroun ; Hunaiti, Hana. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:7:y:2016:i:4:p:1-20.

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2
242017Big Data and Analytics: Why an IT Organization Requires Dedicated Roles to Drive Sustainable Competitive Advantage. (2017). Krimpmann, Dominik ; Stuhmeier, Anna. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:3:p:79-92.

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2
252019Examining Employability Skills for Healthcare Services in India: A Descriptive Literature Review. (2019). Sisodia, Swati ; Agrawal, Neetima. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:3:p:63-79.

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2
262014Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries. (2014). Cunha, Pedro F ; Marques, Pedro C. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:5:y:2014:i:3:p:16-33.

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2
272021Employee Satisfaction and Gender: A Study of Indian Banks. (2021). Sharma, Swati ; Dev, Santosh. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:1:p:1-16.

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2
282010A Structured Test Approach for Service Concepts. (2010). Meiren, Thomas ; Burger, Thomas ; Kim, Kwang-Jae. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:1:y:2010:i:4:p:12-21.

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2
292018E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment. (2018). Lennon, Sharron J ; Kim, Minjeong. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:9:y:2018:i:1:p:24-40.

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2
302018Cooperation in Incremental Innovation Activities: An Empirical Analysis of Moroccan Firms. (2018). Sadgui, Rachid ; Benchekara, Mohamed. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:9:y:2018:i:3:p:48-61.

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2
312019A Comprehensive Survey on Privacy and Security Issues in Cloud Computing, Internet of Things and Cloud of Things. (2019). Ep, Syrine Sahmim ; Bouamama, Sadok ; Gharsellaoui, Hamza. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:3:p:32-44.

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2
322014Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries. (2014). Cunha, Pedro F ; Marques, Pedro C. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:5:y:2014:i:2:p:64-84.

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2
332010Servitized Enterprises for Distributed Collaborative Commerce. (2010). Spohrer, James C ; Demirkan, Haluk. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:1:y:2010:i:1:p:68-81.

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2
342020The Legal Dilemma in Governing the Privacy Right of E-Commerce Users: Evidence From the USA Context. (2020). Albakjaji, Mohamad ; Adams, Jackson ; Almahmoud, Hala ; al Shishany, Amer Sharafaldean. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:4:p:166-187.

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2
352021Evaluation of Consumer Reviews for adidas Sports Brands Using Data Mining Tools and Twitter APIs. (2021). Singhvi, Vishu ; Srivastava, Prateek. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:6:p:89-104.

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2
362017Organization Communiqué Effect on Job Satisfaction and Commitment in Namibia. (2017). Baporikar, Neeta. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:4:p:19-41.

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2
372019Critical Thinking of Human Resources in the Goal: A Research Note. (2019). Galli, Brian J. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:1:p:19-29.

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2
382021Importance of Marketing Mix Elements in Determining Consumer Purchase Decision in the Retail Market. (2021). al Shaikh, Mohammed Emad ; Hanaysha, Jalal Rajeh ; Alzoubi, Haitham M. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:6:p:56-72.

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2
392021An Analysis for Selecting Best Smartphone Model by AHP-TOPSIS Decision-Making Methodology. (2021). Goswami, Shankha Shubhra ; Behera, Dhiren Kumar. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:3:p:116-137.

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2
402018Risks Related to Lean Six Sigma Deployment and Sustainment Risks: How Project Management Can Help. (2018). Galli, Brian J. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:9:y:2018:i:3:p:82-105.

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2
412022A Comparative Study of Meta-Data-Based Microservice Extraction Tools. (2022). Ovatman, Tolga ; Akkaya, Kerem. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-26.

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2
422013The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment. (2013). Kandampully, Jay ; Sukhu, Anupama ; Bilgihan, Anil. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:4:y:2013:i:3:p:37-50.

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2
432021Organizational Commitment and Its Impact on Job Performance: A Case From Jordan. (2021). Al-Tarawneh, Khalaf. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:6:p:126-140.

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1
442020A Fuzzy Logic-Based Model for Classifying Software Modules in Order to Achieve Dependable Software. (2020). Chatterjee, Subhashis ; Maji, Bappa. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:4:p:45-57.

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1
452024Revisiting the Extended IoT Use Behavior Model Among Senior NCD Patients for Smart Healthcare in Malaysia. (2024). Haider, Zeeshan ; Manzoor, Shamima Raihan ; Haque, Rasheedul ; Singh, Pushpendra ; Choudhary, Pushpa ; Tounsi, Mohamed ; Nambi, Chinnasamy Agamudai ; Azar, Ahmad Taher. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:15:y:2024:i:1:p:1-25.

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1
462018An Integrated QFD-TOPSIS Approach for Supplier Selection Under Fuzzy Environment: A Case of Detergent Manufacturing Industry. (2018). Zarei, Mahnaz ; Rahpeyma, Bentolhoda. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:9:y:2018:i:3:p:62-81.

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1
472021A QFD Approach Based on Fuzzy TOPSIS to Reduce the Mental Stress of Farmers: A Case Study of Odisha. (2021). Satapathy, Suchismita ; Chauhan, Hullash ; Sahoo, Ashok K. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:5:p:148-166.

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1
482020Tracking How a Change in a Telecom Service Affects Its Customers Using Sentiment Analysis and Personality Insight. (2020). Adl, Ammar ; Elfergany, Abdelsadeq Khamis. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:3:p:33-46.

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1
492022Local Knowledge Management and Innovation Spillover: Exploring Tourism Entrepreneurship Potential. (2022). Jain, V K ; Satapathy, Suchismita ; Costa, Renato L ; Marques, Marta Figueiredo ; Pereira, Leandro ; Mishra, Debesh ; Dias, Alvaro Lopes. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-14.

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1
502017A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community Detection in Social Networks. (2017). Babers, Ramadan ; Hassanien, Aboul Ella. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:8:y:2017:i:1:p:50-62.

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1
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12022The Role of Supply Chain Integration and Agile Practices in Improving Lead Time During the COVID-19 Crisis. (2022). Al-Adaileh, Raid ; Hanaysha, Jalal Rajeh ; Elrehail, Hamzah ; Alzoubi, Haitham M ; Al-Gasaymeh, Anwar. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-11.

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4
22019The Indicators of the Corporate Social Responsibility: A Search for Efficiency or a Concern for Legitimacy Towards Stakeholders? A Proposed Explanatory Model. (2019). Mokhtari, Bouchaib ; Asdiou, Abdelkarim. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:10:y:2019:i:1:p:62-76.

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3
32021Importance of Marketing Mix Elements in Determining Consumer Purchase Decision in the Retail Market. (2021). al Shaikh, Mohammed Emad ; Hanaysha, Jalal Rajeh ; Alzoubi, Haitham M. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:6:p:56-72.

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2
42020Service Sector Performance, Industry and Growth in Nigeria. (2020). Ishola, Oluseun A ; Olusoji, Modinat O. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:11:y:2020:i:1:p:31-45.

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2
52021An Investigation on Consumer Switching Behavior in an Asian Telecommunication Market. (2021). Kundu, Soumyadeep ; Dolhey, Shivam ; Dash, Manoj Kumar ; Bhattacharyya, Jishnu. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:12:y:2021:i:6:p:105-125.

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2
62022Software Development for Educational Information Services Using Multilayering Semantics Adaptation. (2022). Buaroong, Somchai ; Netinant, Paniti ; Rukhiran, Meennapa. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-27.

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2
Citing documents used to compute impact factor: 1
YearTitle
2025Deciphering International Students Choices: Push-Pull Dynamics and Necessary Condition Analysis in Malaysian University Selection. (2025). Bin, Abdul Rahman ; Haque, Rasheedul ; Ahmed, Saif ; Aziz, Norzalita Abd ; Qazi, Sayeeduz Zafar. In: International Journal of Knowledge Management (IJKM). RePEc:igg:jkm000:v:21:y:2025:i:1:p:1-34.

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Recent citations
Recent citations received in 2022
YearCiting document
2022Improving Construction Safety: Lessons Learned from COVID-19 in the United States. (2022). Abdulmajeed, Hani A ; Ko, Chien-Ho. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:12:p:7137-:d:835996.

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2022Adoption of Environmental Information Chatbot Services Based on the Internet of Educational Things in Smart Schools: Structural Equation Modeling Approach. (2022). Netinant, Paniti ; Phaokla, Napasorn ; Rukhiran, Meennapa. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:15621-:d:982798.

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2022Developing a Safety Climate Assessment Tool for Omani Construction Industry. (2022). Santos, Vasco Ribeiro ; Vitorino, Tiago Ferreira ; Barros, Oscar ; Sousa, Bruno Barbosa ; Dias, Alvaro. In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). RePEc:igg:jssmet:v:13:y:2022:i:1:p:1-24.

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