Is this page useful for you? Then, help us to keep the service working. Please have a look to our donations page ... Thanks for your help!!

Citation Profile [Updated: 2026-03-14 21:09:38]
5 Years H Index
18
Impact Factor (IF)
0.5
5 Years IF
0.56
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2009 0 0.46 0 0 21 21 3 0 0 0 0 0 0.23
2010 0 0.46 0 0 21 42 12 0 21 21 0 0 0.2
2011 0 0.51 0 0 22 64 5 0 42 42 0 0 0.23
2012 0 0.5 0 0 26 90 13 0 43 64 0 0 0.21
2013 0 0.54 0.01 0.01 20 110 13 1 1 48 90 1 1 100 0 0.24
2014 0 0.53 0 0 20 130 8 1 46 110 0 0 0.22
2015 0.03 0.52 0.01 0.01 22 152 2 1 2 40 1 109 1 0 0 0.22
2016 0 0.5 0 0 22 174 11 2 42 110 0 0 0.2
2017 0 0.52 0.01 0 30 204 94 2 5 44 110 1 50 1 0.03 0.21
2018 0.06 0.53 0.08 0.03 48 252 206 19 24 52 3 114 3 14 73.7 12 0.25 0.22
2019 0.12 0.54 0.08 0.06 74 326 664 27 51 78 9 142 9 11 40.7 16 0.22 0.21
2020 0.61 0.64 0.29 0.43 9 335 35 98 149 122 74 196 84 6 6.1 1 0.11 0.3
2021 1.27 0.74 0.51 0.88 16 351 23 179 328 83 105 183 161 0 1 0.06 0.27
2022 0.2 0.73 0.62 1.16 19 370 22 228 556 25 5 177 206 0 5 0.26 0.22
2023 0.31 0.69 0.56 1.11 16 386 4 215 771 35 11 166 185 0 0 0.2
2024 0.11 0.81 0.52 1.07 22 408 19 211 982 35 4 134 144 0 4 0.18 0.23
2025 0.5 0.6 0.56 13 421 0 252 1234 38 19 82 46 0 0
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12019The Same-Day Delivery Problem for Online Purchases. (2019). Voccia, Stacy A ; Thomas, Barrett W ; Campbell, Ann Melissa. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:167-184.

Full description at Econpapers || Download paper

47
22019Who Wants Consumers to Be Informed? Facilitating Information Disclosure in a Distribution Channel. (2019). Tan, Yong ; Hao, Lin. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:34-49.

Full description at Econpapers || Download paper

40
32019The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment. (2019). Wang, Yulan ; Guo, Pengfei ; Zhao, Ming ; Tang, Christopher S. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:154-170.

Full description at Econpapers || Download paper

35
42019Offline–Online Approximate Dynamic Programming for Dynamic Vehicle Routing with Stochastic Requests. (2019). Ulmer, Marlin W ; Hennig, Marco ; Goodson, Justin C ; Mattfeld, Dirk C. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:185-202.

Full description at Econpapers || Download paper

34
52019Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer. (2019). Kumar, Subodha ; Mehra, Amit. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:319-338.

Full description at Econpapers || Download paper

33
62020Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions. (2020). Yin, Yafeng ; Masoud, Neda ; Tafreshian, Amirmahdi. In: Service Science. RePEc:inm:orserv:v:12:y:2020:i:2-3:p:44-60.

Full description at Econpapers || Download paper

29
72019How Do Recommender Systems Affect Sales Diversity? A Cross-Category Investigation via Randomized Field Experiment. (2019). Hosanagar, Kartik ; Lee, Dokyun. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:239-259.

Full description at Econpapers || Download paper

29
82018Data-Driven Understanding of Smart Service Systems Through Text Mining. (2018). Maglio, Paul P ; Lim, Chiehyeon. In: Service Science. RePEc:inm:orserv:v:10:y:2018:i:2:p:154-180.

Full description at Econpapers || Download paper

25
92018Scattered Storage: How to Distribute Stock Keeping Units All Around a Mixed-Shelves Warehouse. (2018). Boysen, Nils ; Weidinger, Felix. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1412-1427.

Full description at Econpapers || Download paper

25
102019Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews. (2019). Chen, Wei ; Ye, Qiang ; Zhu, Kevin Xiaoguo ; Gu, Bin. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:81-96.

Full description at Econpapers || Download paper

24
112018Storage Assignment with Rack-Moving Mobile Robots in KIVA Warehouses. (2018). Boysen, Nils ; Weidinger, Felix ; Briskorn, Dirk. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1479-1495.

Full description at Econpapers || Download paper

24
122019Differentiated Time Slot Pricing Under Routing Considerations in Attended Home Delivery. (2019). Klein, Robert ; Neugebauer, Michael ; Ratkovitch, Dimitri ; Steinhardt, Claudius. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:236-255.

Full description at Econpapers || Download paper

23
132017The Dynamics of Consumer Engagement with Mobile Technologies. (2017). Xie, Wei ; Viswanathan, Vijay ; Kim, Su Jung ; Hollebeek, Linda D ; Maslowska, Ewa ; Malthouse, Edward C. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:1:p:36-49.

Full description at Econpapers || Download paper

22
142019Service Investment and Channel Structure Decisions in Competing Supply Chains. (2019). Xia, Yusen ; Xiao, Tiaojun ; Zhang, Peter G. In: Service Science. RePEc:inm:orserv:v:11:y:2019:i:1:p:57-74.

Full description at Econpapers || Download paper

22
152019Seizing the Commuting Moment: Contextual Targeting Based on Mobile Transportation Apps. (2019). Oh, Wonseok ; Kwon, Hyeokkoo Eric ; Lee, Dongwon ; Ghose, Anindya. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:154-174.

Full description at Econpapers || Download paper

21
162019Research Commentary—Data-Driven Computationally Intensive Theory Development. (2019). Seidel, Stefan ; Berente, Nicholas ; Safadi, Hani. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:50-64.

Full description at Econpapers || Download paper

21
172019Benders Decomposition for the Design of a Hub and Shuttle Public Transit System. (2019). Kilby, Philip ; van Hentenryck, Pascal ; Maheo, Arthur. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:77-88.

Full description at Econpapers || Download paper

20
182019Using User- and Marketer-Generated Content for Box Office Revenue Prediction: Differences Between Microblogging and Third-Party Platforms. (2019). Tan, Yong ; Yu, Yifan ; Song, Tingting ; Huang, Jinghua. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:191-203.

Full description at Econpapers || Download paper

19
192019Dynamic Pricing of Omnichannel Inventories. (2019). Subramanian, Shivaram ; Harsha, Pavithra ; Uichanco, Joline. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:47-65.

Full description at Econpapers || Download paper

18
202019OM Forum—New Opportunities for Operations Management Research in Sustainability. (2019). Agrawal, Vishal V ; van Wassenhove, Luk N ; Atasu, Atalay. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:1-12.

Full description at Econpapers || Download paper

18
212019Setting Inventory Levels in a Bike Sharing Network. (2019). Raviv, Tal ; Datner, Sharon ; Tzur, Michal ; Chemla, Daniel. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:62-76.

Full description at Econpapers || Download paper

17
222017Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case. (2017). Tandon, Urvashi ; Kiran, Ravi ; Sah, Ash N. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:2:p:106-120.

Full description at Econpapers || Download paper

17
232018Joint Ship Schedule Design and Sailing Speed Optimization for a Single Inland Shipping Service with Uncertain Dam Transit Time. (2018). Liu, Zhixue ; Tan, Zhijia ; Wang, Yadong ; Meng, Qiang. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1570-1588.

Full description at Econpapers || Download paper

16
242019An Empirical Study of Free Product Sampling and Rating Bias. (2019). Lin, Zhijie ; Tan, Yong ; Zhang, Ying. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:260-275.

Full description at Econpapers || Download paper

16
252018Transformation Through Unbundling: Visualizing the Global FinTech Ecosystem. (2018). Patel, Shiv S ; Basole, Rahul C. In: Service Science. RePEc:inm:orserv:v:10:y:2018:i:4:p:379-396.

Full description at Econpapers || Download paper

16
262018Passenger Advice and Rolling Stock Rescheduling Under Uncertainty for Disruption Management. (2018). Kroon, Leo ; Maroti, Gabor ; van der Hurk, Evelien. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1391-1411.

Full description at Econpapers || Download paper

16
272019Routing and Scheduling for a Last-Mile Transportation System. (2019). Wang, Hai. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:131-147.

Full description at Econpapers || Download paper

15
282019Optimal Retail Location: Empirical Methodology and Application to Practice. (2019). Su, Xuanming ; Fisher, Marshall ; Glaeser, Chloe Kim. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:86-102.

Full description at Econpapers || Download paper

13
292019Leveraging Customer Flexibility for Car-Sharing Fleet Optimization. (2019). Strohle, Philipp ; Garttner, Johannes ; Flath, Christoph M. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:42-61.

Full description at Econpapers || Download paper

12
302019A Two-Phase Branch-and-Price-and-Cut for a Dial-a-Ride Problem in Patient Transportation. (2019). Luo, Zhixing ; Liu, Mengyang ; Lim, Andrew. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:113-130.

Full description at Econpapers || Download paper

12
312019When Algorithmic Predictions Use Human-Generated Data: A Bias-Aware Classification Algorithm for Breast Cancer Diagnosis. (2019). Raghunathan, Srinivasan ; Saygi, Mehmet Ulvi ; Ahsen, Mehmet Eren. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:97-116.

Full description at Econpapers || Download paper

11
322019Impact of In-Store Promotion and Spillover Effect on Private Label Introduction. (2019). Zhou, Yingjue ; Liu, Tieming ; Cai, Gangshu. In: Service Science. RePEc:inm:orserv:v:11:y:2019:i:2:p:96-112.

Full description at Econpapers || Download paper

11
332024Transportation-Enabled Services: Concept, Framework, and Research Opportunities. (2024). Agatz, Niels ; Cho, Soo-Haeng ; Sun, Hao ; Wang, Hai. In: Service Science. RePEc:inm:orserv:v:16:y:2024:i:1:p:1-21.

Full description at Econpapers || Download paper

11
342017Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program. (2017). Choi, Tsan-Ming ; Radkhah, Saghi ; Heydari, Jafar. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:2:p:91-105.

Full description at Econpapers || Download paper

11
352019Crowdfunding and the Democratization of Access to Capital—An Illusion? Evidence from Housing Prices. (2019). Hann, Il-Horn ; Kim, Keongtae. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:276-290.

Full description at Econpapers || Download paper

11
362019Product-Line Pricing Under Discrete Mixed Multinomial Logit Demand. (2019). Webster, Scott ; Mason, Nicholas ; Kempf, Karl ; Li, Hongmin. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:14-28.

Full description at Econpapers || Download paper

10
372019A State Aggregation Approach for Stochastic Multiperiod Last-Mile Ride-Sharing Problems. (2019). Cheng, Shih-Fen ; Agussurja, Lucas ; Lau, Hoong Chuin. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:148-166.

Full description at Econpapers || Download paper

10
382019Designing and Evaluating Dynamic Pricing Policies for Major League Baseball Tickets. (2019). Veeraraghavan, Senthil ; Fader, Peter S ; Xu, Joseph Jiaqi. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:121-138.

Full description at Econpapers || Download paper

10
392019A Structural Analysis of the Role of Superstars in Crowdsourcing Contests. (2019). Zhang, Shunyuan ; Singh, Paramvir ; Ghose, Anindya. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:15-33.

Full description at Econpapers || Download paper

10
402019Large Composite Neighborhoods for the Capacitated Location-Routing Problem. (2019). Schneider, Michael ; Loffler, Maximilian. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:301-318.

Full description at Econpapers || Download paper

10
412022Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era. (2022). Tang, Christopher ; Dai, Tinglong. In: Service Science. RePEc:inm:orserv:v:14:y:2022:i:1:p:1-12.

Full description at Econpapers || Download paper

10
422019Assessing Customer Service Reliability in Route Planning with Self-Imposed Time Windows and Stochastic Travel Times. (2019). Repoussis, Panagiotis P ; Vareias, Anastasios D. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:256-281.

Full description at Econpapers || Download paper

9
432018Network Learning via Multiagent Inverse Transportation Problems. (2018). Lai, Xuebo ; Xu, Susan Jia ; Nourinejad, Mehdi. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1347-1364.

Full description at Econpapers || Download paper

9
442019Performance Consequences of Information Technology Investments: Implications of Emphasizing New or Current Information Technologies. (2019). Steelman, Zachary R ; Havakhor, Taha ; Sabherwal, Sanjiv. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:204-218.

Full description at Econpapers || Download paper

9
452019Forecasting New Product Life Cycle Curves: Practical Approach and Empirical Analysis. (2019). Hu, Kejia ; Acimovic, Jason ; van Mieghem, Jan A ; Erize, Francisco ; Thomas, Douglas J. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:66-85.

Full description at Econpapers || Download paper

8
462018Stochastic Appointment Scheduling in a Team Primary Care Practice with Two Flexible Nurses and Two Dedicated Providers. (2018). Alvarez-Oh, Hyun-Jung ; Balasubramanian, Hari ; Koker, Ekin ; Muriel, Ana. In: Service Science. RePEc:inm:orserv:v:10:y:2018:i:3:p:241-260.

Full description at Econpapers || Download paper

8
472019Do Electronic Health Records Affect Quality of Care? Evidence from the HITECH Act. (2019). Lin, Yu-Kai ; Chen, Hsinchun. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:306-318.

Full description at Econpapers || Download paper

8
482019Robust Efficiency in Urban Public Transportation: Minimizing Delay Propagation in Cost-Efficient Bus and Driver Schedules. (2019). Kliewer, Natalia ; Amberg, Boris. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:89-112.

Full description at Econpapers || Download paper

8
492017Location Design and Relocation of a Mixed Car-Sharing Fleet with a CO 2 Emission Constraint. (2017). Shen, Siqian ; Xu, Ming ; Yu, Miao ; Chang, Joy. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:3:p:205-218.

Full description at Econpapers || Download paper

8
502019A Multi-Compartment Vehicle Routing Problem with Loading and Unloading Costs. (2019). Ostermeier, Manuel ; Hubner, Alexander. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:282-300.

Full description at Econpapers || Download paper

7
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12019The Same-Day Delivery Problem for Online Purchases. (2019). Voccia, Stacy A ; Thomas, Barrett W ; Campbell, Ann Melissa. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:167-184.

Full description at Econpapers || Download paper

17
22019Who Wants Consumers to Be Informed? Facilitating Information Disclosure in a Distribution Channel. (2019). Tan, Yong ; Hao, Lin. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:34-49.

Full description at Econpapers || Download paper

16
32019Offline–Online Approximate Dynamic Programming for Dynamic Vehicle Routing with Stochastic Requests. (2019). Ulmer, Marlin W ; Hennig, Marco ; Goodson, Justin C ; Mattfeld, Dirk C. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:185-202.

Full description at Econpapers || Download paper

14
42020Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions. (2020). Yin, Yafeng ; Masoud, Neda ; Tafreshian, Amirmahdi. In: Service Science. RePEc:inm:orserv:v:12:y:2020:i:2-3:p:44-60.

Full description at Econpapers || Download paper

14
52019Research Commentary—Data-Driven Computationally Intensive Theory Development. (2019). Seidel, Stefan ; Berente, Nicholas ; Safadi, Hani. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:50-64.

Full description at Econpapers || Download paper

12
62024Transportation-Enabled Services: Concept, Framework, and Research Opportunities. (2024). Agatz, Niels ; Cho, Soo-Haeng ; Sun, Hao ; Wang, Hai. In: Service Science. RePEc:inm:orserv:v:16:y:2024:i:1:p:1-21.

Full description at Econpapers || Download paper

11
72019Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer. (2019). Kumar, Subodha ; Mehra, Amit. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:319-338.

Full description at Econpapers || Download paper

10
82018Scattered Storage: How to Distribute Stock Keeping Units All Around a Mixed-Shelves Warehouse. (2018). Boysen, Nils ; Weidinger, Felix. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1412-1427.

Full description at Econpapers || Download paper

10
92019How Do Recommender Systems Affect Sales Diversity? A Cross-Category Investigation via Randomized Field Experiment. (2019). Hosanagar, Kartik ; Lee, Dokyun. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:239-259.

Full description at Econpapers || Download paper

9
102018Storage Assignment with Rack-Moving Mobile Robots in KIVA Warehouses. (2018). Boysen, Nils ; Weidinger, Felix ; Briskorn, Dirk. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1479-1495.

Full description at Econpapers || Download paper

9
112019Differentiated Time Slot Pricing Under Routing Considerations in Attended Home Delivery. (2019). Klein, Robert ; Neugebauer, Michael ; Ratkovitch, Dimitri ; Steinhardt, Claudius. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:236-255.

Full description at Econpapers || Download paper

9
122022Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era. (2022). Tang, Christopher ; Dai, Tinglong. In: Service Science. RePEc:inm:orserv:v:14:y:2022:i:1:p:1-12.

Full description at Econpapers || Download paper

9
132019Benders Decomposition for the Design of a Hub and Shuttle Public Transit System. (2019). Kilby, Philip ; van Hentenryck, Pascal ; Maheo, Arthur. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:77-88.

Full description at Econpapers || Download paper

8
142019Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews. (2019). Chen, Wei ; Ye, Qiang ; Zhu, Kevin Xiaoguo ; Gu, Bin. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:81-96.

Full description at Econpapers || Download paper

8
152019Routing and Scheduling for a Last-Mile Transportation System. (2019). Wang, Hai. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:131-147.

Full description at Econpapers || Download paper

8
162019A Two-Phase Branch-and-Price-and-Cut for a Dial-a-Ride Problem in Patient Transportation. (2019). Luo, Zhixing ; Liu, Mengyang ; Lim, Andrew. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:113-130.

Full description at Econpapers || Download paper

8
172019Using User- and Marketer-Generated Content for Box Office Revenue Prediction: Differences Between Microblogging and Third-Party Platforms. (2019). Tan, Yong ; Yu, Yifan ; Song, Tingting ; Huang, Jinghua. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:191-203.

Full description at Econpapers || Download paper

8
182012Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View. (2012). Akaka, Melissa Archpru ; Vargo, Stephen L. In: Service Science. RePEc:inm:orserv:v:4:y:2012:i:3:p:207-217.

Full description at Econpapers || Download paper

7
192019Setting Inventory Levels in a Bike Sharing Network. (2019). Raviv, Tal ; Datner, Sharon ; Tzur, Michal ; Chemla, Daniel. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:62-76.

Full description at Econpapers || Download paper

7
202019Seizing the Commuting Moment: Contextual Targeting Based on Mobile Transportation Apps. (2019). Oh, Wonseok ; Kwon, Hyeokkoo Eric ; Lee, Dongwon ; Ghose, Anindya. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:154-174.

Full description at Econpapers || Download paper

7
212017The Dynamics of Consumer Engagement with Mobile Technologies. (2017). Xie, Wei ; Viswanathan, Vijay ; Kim, Su Jung ; Hollebeek, Linda D ; Maslowska, Ewa ; Malthouse, Edward C. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:1:p:36-49.

Full description at Econpapers || Download paper

7
222019Robust Efficiency in Urban Public Transportation: Minimizing Delay Propagation in Cost-Efficient Bus and Driver Schedules. (2019). Kliewer, Natalia ; Amberg, Boris. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:89-112.

Full description at Econpapers || Download paper

6
232019Service Investment and Channel Structure Decisions in Competing Supply Chains. (2019). Xia, Yusen ; Xiao, Tiaojun ; Zhang, Peter G. In: Service Science. RePEc:inm:orserv:v:11:y:2019:i:1:p:57-74.

Full description at Econpapers || Download paper

6
242019An Empirical Study of Free Product Sampling and Rating Bias. (2019). Lin, Zhijie ; Tan, Yong ; Zhang, Ying. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:260-275.

Full description at Econpapers || Download paper

6
252018Joint Ship Schedule Design and Sailing Speed Optimization for a Single Inland Shipping Service with Uncertain Dam Transit Time. (2018). Liu, Zhixue ; Tan, Zhijia ; Wang, Yadong ; Meng, Qiang. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1570-1588.

Full description at Econpapers || Download paper

6
262019A State Aggregation Approach for Stochastic Multiperiod Last-Mile Ride-Sharing Problems. (2019). Cheng, Shih-Fen ; Agussurja, Lucas ; Lau, Hoong Chuin. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:148-166.

Full description at Econpapers || Download paper

6
272018Network Learning via Multiagent Inverse Transportation Problems. (2018). Lai, Xuebo ; Xu, Susan Jia ; Nourinejad, Mehdi. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1347-1364.

Full description at Econpapers || Download paper

5
282018Passenger Advice and Rolling Stock Rescheduling Under Uncertainty for Disruption Management. (2018). Kroon, Leo ; Maroti, Gabor ; van der Hurk, Evelien. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1391-1411.

Full description at Econpapers || Download paper

5
292019OM Forum—New Opportunities for Operations Management Research in Sustainability. (2019). Agrawal, Vishal V ; van Wassenhove, Luk N ; Atasu, Atalay. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:1-12.

Full description at Econpapers || Download paper

5
302010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science. (2010). Barile, Sergio ; Polese, Francesco. In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:21-40.

Full description at Econpapers || Download paper

5
312019The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment. (2019). Wang, Yulan ; Guo, Pengfei ; Zhao, Ming ; Tang, Christopher S. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:154-170.

Full description at Econpapers || Download paper

5
322018Optimization of Telemedicine Appointments in Rural Areas. (2018). Krupski, Tracey L ; Lobo, Jennifer Mason ; Erdogan, Ayca S. In: Service Science. RePEc:inm:orserv:v:10:y:2018:i:3:p:261-276.

Full description at Econpapers || Download paper

5
332010A Brief Review of Systems Theories and Their Managerial Applications. (2010). Pels, Jaqueline ; Polese, Francesco ; Mele, Cristina. In: Service Science. RePEc:inm:orserv:v:2:y:2010:i:1-2:p:126-135.

Full description at Econpapers || Download paper

5
342019Do Electronic Health Records Affect Quality of Care? Evidence from the HITECH Act. (2019). Lin, Yu-Kai ; Chen, Hsinchun. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:306-318.

Full description at Econpapers || Download paper

4
352017Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case. (2017). Tandon, Urvashi ; Kiran, Ravi ; Sah, Ash N. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:2:p:106-120.

Full description at Econpapers || Download paper

4
362019Leveraging Customer Flexibility for Car-Sharing Fleet Optimization. (2019). Strohle, Philipp ; Garttner, Johannes ; Flath, Christoph M. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:42-61.

Full description at Econpapers || Download paper

4
372019Impact of In-Store Promotion and Spillover Effect on Private Label Introduction. (2019). Zhou, Yingjue ; Liu, Tieming ; Cai, Gangshu. In: Service Science. RePEc:inm:orserv:v:11:y:2019:i:2:p:96-112.

Full description at Econpapers || Download paper

4
382018A Probabilistic Traffic-Theoretic Network Loading Model Suitable for Large-Scale Network Analysis. (2018). Lu, Jing ; Osorio, Carolina. In: Service Science. RePEc:inm:orserv:v:52:y:2018:i:6:p:1509-1530.

Full description at Econpapers || Download paper

4
392019Performance Consequences of Information Technology Investments: Implications of Emphasizing New or Current Information Technologies. (2019). Steelman, Zachary R ; Havakhor, Taha ; Sabherwal, Sanjiv. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:204-218.

Full description at Econpapers || Download paper

4
402019Crowdfunding and the Democratization of Access to Capital—An Illusion? Evidence from Housing Prices. (2019). Hann, Il-Horn ; Kim, Keongtae. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:276-290.

Full description at Econpapers || Download paper

4
412014Service Competition and Service War: A Game-Theoretic Analysis. (2014). Xu, Lei ; Li, Yongjian ; Choi, Tsan-Ming ; Chiu, Chun-Hung. In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:1:p:63-76.

Full description at Econpapers || Download paper

4
422019When Algorithmic Predictions Use Human-Generated Data: A Bias-Aware Classification Algorithm for Breast Cancer Diagnosis. (2019). Raghunathan, Srinivasan ; Saygi, Mehmet Ulvi ; Ahsen, Mehmet Eren. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:97-116.

Full description at Econpapers || Download paper

3
432017Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program. (2017). Choi, Tsan-Ming ; Radkhah, Saghi ; Heydari, Jafar. In: Service Science. RePEc:inm:orserv:v:9:y:2017:i:2:p:91-105.

Full description at Econpapers || Download paper

3
442019The Impact of Twitter Adoption on Lawmakers’ Voting Orientations. (2019). Mousavi, Reza ; Gu, Bin. In: Service Science. RePEc:inm:orserv:v:30:y:2019:i:1:p:133-153.

Full description at Econpapers || Download paper

3
452021Cost of Cash: Evidence from Cashiers. (2021). I. P. L. Png, . In: Service Science. RePEc:inm:orserv:v:13:y:2021:i:2:p:88-108.

Full description at Econpapers || Download paper

3
462019Improving Microretailer and Consumer Welfare in Developing Economies: Replenishment Strategies and Market Entries. (2019). Yin, Shuya ; Gui, Luyi ; Tang, Christopher S. In: Service Science. RePEc:inm:orserv:v:21:y:2019:i:1:p:231-250.

Full description at Econpapers || Download paper

3
472018Data-Driven Understanding of Smart Service Systems Through Text Mining. (2018). Maglio, Paul P ; Lim, Chiehyeon. In: Service Science. RePEc:inm:orserv:v:10:y:2018:i:2:p:154-180.

Full description at Econpapers || Download paper

3
482014Do Consumers Perceive Money-Back Guarantees as Believable? The Effects of Money-Back Guarantee Generosity, Store Name Familiarity, and Perceived Price. (2014). Ching-I Teng, ; Chou, Yu-Jen ; Huang, Li-Shia ; Jeng, Shih-Ping. In: Service Science. RePEc:inm:orserv:v:6:y:2014:i:3:p:179-189.

Full description at Econpapers || Download paper

3
492013Multiregional Dynamic Vaccine Allocation During an Influenza Epidemic. (2013). Larson, Richard C ; Teytelman, Anna. In: Service Science. RePEc:inm:orserv:v:5:y:2013:i:3:p:197-215.

Full description at Econpapers || Download paper

3
502019Assessing Customer Service Reliability in Route Planning with Self-Imposed Time Windows and Stochastic Travel Times. (2019). Repoussis, Panagiotis P ; Vareias, Anastasios D. In: Service Science. RePEc:inm:orserv:v:53:y:2019:i:1:p:256-281.

Full description at Econpapers || Download paper

3
Citing documents used to compute impact factor: 19
YearTitle
2025Data-Driven Platform Encroachment. (2025). Shekhar, Shiva ; Matsushima, Noriaki ; Dubus, Antoine ; Choe, Chongwoo. In: CESifo Working Paper Series. RePEc:ces:ceswps:_12233.

Full description at Econpapers || Download paper

2025Second glance: exploring consumer shifts to thrift shopping and perception of second-hand fashion. (2025). Mobarak, Nancy Ahmed ; Amin, Nada Ali ; Abdel-Mohssen, Ahmed ; Sharif, Ahmed ; Halim, Yasser Tawfik ; Brickman, Karen. In: Future Business Journal. RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00481-2.

Full description at Econpapers || Download paper

2025Integrating Digital Technologies to Enhance ESG Performance: A Focus on Central and Eastern European Countries. (2025). Dinu, Eduard Madalin ; Jurcut, Cecilia Nicoleta ; Gabriela, Delia Anca ; Buglea, Alexandru ; Cismasu, Irina Daniela. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:27:y:2025:i:70:p:903.

Full description at Econpapers || Download paper

2025A geospatial and big data exploration of tourism destinations: A case study of Busan, Republic of Korea. (2025). Kim, Seieun ; Riswanto, Aura Lydia ; Williady, Angellie ; Ekaputra, Reza Asriandi. In: Electronic Markets. RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00791-x.

Full description at Econpapers || Download paper

2025Digital Culture and Tourism: Perception of Landscape Culture and Distribution of Homestay. (2025). Wu, Yan ; Chen, Yuegang ; Pan, Yuting. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:27:y:2025:i:70:p:1172.

Full description at Econpapers || Download paper

2025Making the most of your private parking slot: Strategy-proof double auctions-enabled staggered sharing schemes. (2025). Wang, Xingwei ; Yue, Xiaohang ; Huang, Min ; Song, Yang. In: Transportation Research Part B: Methodological. RePEc:eee:transb:v:191:y:2025:i:c:s0191261524002261.

Full description at Econpapers || Download paper

2025It’s All in the Mix: Technology choice between driverless and human-driven vehicles in sharing systems. (2025). Minner, Stefan ; Schiffer, Maximilian ; Pavone, Marco ; Martin, Layla. In: European Journal of Operational Research. RePEc:eee:ejores:v:324:y:2025:i:3:p:969-980.

Full description at Econpapers || Download paper

2025Subsidize or charge? Optimal pricing in a two-stage sales system facing network effects and customer strategic behavior. (2025). Zhang, YU ; Wang, Ruopeng ; Yan, Xiangbin. In: Annals of Operations Research. RePEc:spr:annopr:v:351:y:2025:i:3:d:10.1007_s10479-025-06710-9.

Full description at Econpapers || Download paper

2025The Mediating Effect of Brand Community Commitment on the Relationship between Brand Trust, Brand Love and Customer Citizenship Behavior: Evidence from Malaysia. (2025). Muhammad, Nabihah ; Ong, Chuan Huat ; Othman, Adilah ; Aishah, Siti Noor. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:issue-3:p:1113-1129.

Full description at Econpapers || Download paper

2025Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors. (2025). Gong, Taeshik. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004016.

Full description at Econpapers || Download paper

2025Channel structures and subscription strategies for AI-driven logistics data products. (2025). Huang, George Q ; Wang, Shuaian ; Zhang, Mengdi ; He, Shulin. In: European Journal of Operational Research. RePEc:eee:ejores:v:326:y:2025:i:3:p:597-614.

Full description at Econpapers || Download paper

2025Promoting carpooling on car-hailing platforms: Order allocation and motivating subsidy. (2025). Yan, Rui ; Wang, Xuege ; Liu, Baolong ; Chen, Yuwen. In: Transportation Research Part B: Methodological. RePEc:eee:transb:v:199:y:2025:i:c:s0191261525001316.

Full description at Econpapers || Download paper

2025A meta-auction for on-demand transportation procurement in industry 5.0. (2025). Zhao, Zhiheng ; Xu, Su Xiu ; Feng, Jianghong ; Li, Ming ; Ding, Yifang ; Huang, George Q. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:193:y:2025:i:c:s1366554524004332.

Full description at Econpapers || Download paper

2025The electric vehicle dial-a-ride problem: Integrating ride-sharing and time-of-use electricity pricing. (2025). Hu, Hongjian ; Qin, HU ; Dong, Huichang ; Luo, Zhixing ; Huang, Nan. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:194:y:2025:i:c:s1366554524005374.

Full description at Econpapers || Download paper

2025Why are fairness concerns so important? Lessons from a last-mile transportation system. (2025). Wang, Hai ; Chen, Yiwei. In: Transportation Research Part A: Policy and Practice. RePEc:eee:transa:v:192:y:2025:i:c:s0965856424004099.

Full description at Econpapers || Download paper

2025Joint re-dispatching and pricing on a business-to-consumer ride-hailing platform. (2025). Wang, Jing-Peng ; Zhu, Rui ; Zhang, Jiang-Hua. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:196:y:2025:i:c:s1366554525000390.

Full description at Econpapers || Download paper

2025Column-and-row generation based exact algorithm for relay-based on-demand delivery systems. (2025). He, Xueting ; Zhen, LU. In: Transportation Research Part B: Methodological. RePEc:eee:transb:v:196:y:2025:i:c:s0191261525000724.

Full description at Econpapers || Download paper

2025Understanding order cancellation behavior in on-demand delivery services. (2025). Ke, Jintao ; Yang, Linchuan ; Wang, Hai ; Zhao, YA ; Liang, Jian. In: Transportation Research Part A: Policy and Practice. RePEc:eee:transa:v:198:y:2025:i:c:s0965856425001430.

Full description at Econpapers || Download paper

2025Order dispatching strategy and pricing scheme in ride-sourcing markets with consideration of service cancellation. (2025). Huang, Hai-Jun ; Liu, Peng ; Wang, Hai. In: Transportation Research Part B: Methodological. RePEc:eee:transb:v:199:y:2025:i:c:s0191261525001158.

Full description at Econpapers || Download paper

Recent citations
Recent citations received in 2024

YearCiting document
2024Optimal operation strategies of an urban crowdshipping platform in asset-light, asset-medium, or asset-heavy business format. (2024). Zhang, Fangni. In: Transportation Research Part B: Methodological. RePEc:eee:transb:v:189:y:2024:i:c:s0191261524001164.

Full description at Econpapers || Download paper

2024An aggregate matching and pick-up model for mobility-on-demand services. (2024). Zhou, Yaqian ; Wang, Hai ; Yang, Hai ; Ke, Jintao ; Li, Xinwei. In: Transportation Research Part B: Methodological. RePEc:eee:transb:v:190:y:2024:i:c:s0191261524001942.

Full description at Econpapers || Download paper

2024Modeling and regulating a ride-sourcing market integrated with vehicle rental services. (2024). Wang, Hai ; Mo, Dong ; Chen, Xiqun ; Szeto, W Y ; Cai, Zeen. In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:192:y:2024:i:c:s1366554524003880.

Full description at Econpapers || Download paper

2024Patrons Reaction to Fear in Different Dining Contexts: A Cognitive-Experiential Self-Theory Exploration. (2024). Jones, Robert Paul ; Alimohammadirokni, Mohammad. In: Tourism and Hospitality. RePEc:gam:jtourh:v:5:y:2024:i:3:p:41-712:d:1458395.

Full description at Econpapers || Download paper

Recent citations received in 2023

YearCiting document

Recent citations received in 2022

YearCiting document
2022German Financial State Aid during COVID-19 Pandemic: Higher Impact among Digitalized Self-Employed. (2022). Kritikos, Alexander ; Block, Joern ; Bertschek, Irene ; Stiel, Caroline. In: Discussion Papers of DIW Berlin. RePEc:diw:diwwpp:dp2018.

Full description at Econpapers || Download paper

2022Offline supplementary service strategies for the online marketplace: Third-party service or marketplace service?. (2022). Zheng, Zhijun ; Li, Gang ; Wu, Feng ; Cheng, T. C. E, . In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:164:y:2022:i:c:s1366554522001995.

Full description at Econpapers || Download paper

2022Knowledge Gradient: Capturing Value of Information in Iterative Decisions under Uncertainty. (2022). Lee, Donghun. In: Mathematics. RePEc:gam:jmathe:v:10:y:2022:i:23:p:4527-:d:989136.

Full description at Econpapers || Download paper

2022German Financial State Aid during COVID-19 Pandemic: Higher Impact among Digitalized Self-Employed. (2022). Kritikos, Alexander ; Block, Joern ; Bertschek, Irene ; Stiel, Caroline. In: IZA Discussion Papers. RePEc:iza:izadps:dp15608.

Full description at Econpapers || Download paper

2022German financial state aid during COVID-19 pandemic: Higher impact among digitalized self-employed. (2022). Kritikos, Alexander ; Block, Joern ; Bertschek, Irene ; Stiel, Caroline. In: ZEW Discussion Papers. RePEc:zbw:zewdip:22045.

Full description at Econpapers || Download paper