Citation analysis for Service Business / Springer

Citation Profile [Updated: 2026-03-14 21:09:38]

5 Years H Index

Impact Factor (IF)

0.79

5 Years IF

0.48

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
2007	0	0.44	0	0	20	20	123		0	0		0			0		0	0.2
2008	0.1	0.47	0.13	0.1	25	45	116	6	6	20	2	20	2	1	16.7	3	0.12	0.22
2009	0.24	0.46	0.24	0.24	25	70	201	17	23	45	11	45	11	4	23.5		0	0.23
2010	0.18	0.46	0.21	0.16	22	92	76	19	42	50	9	70	11	12	63.2	5	0.23	0.2
2011	0.36	0.51	0.47	0.28	23	115	185	54	96	47	17	92	26	42	77.8	8	0.35	0.23
2012	0.18	0.5	0.38	0.22	28	143	184	55	151	45	8	115	25	45	81.8	3	0.11	0.21
2013	0.35	0.54	0.36	0.28	36	179	194	65	216	51	18	123	34	38	58.5	2	0.06	0.24
2014	0.34	0.53	0.33	0.24	33	212	150	71	287	64	22	134	32	54	76.1		0	0.22
2015	0.28	0.52	0.45	0.32	38	250	219	113	400	69	19	142	46	63	55.8	2	0.05	0.22
2016	0.25	0.5	0.4	0.37	10	260	51	104	504	71	18	158	58	14	13.5		0	0.2
2017	0.58	0.52	0.56	0.54	40	300	180	168	672	48	28	145	79	74	44		0	0.21
2018	0.52	0.53	0.72	0.52	34	334	202	239	911	50	26	157	81	118	49.4	9	0.26	0.22
2019	0.54	0.54	0.68	0.56	34	368	158	249	1160	74	40	155	87	135	54.2	4	0.12	0.21
2020	0.78	0.64	0.67	0.65	24	392	175	264	1424	68	53	156	102	84	31.8	4	0.17	0.3
2021	1.19	0.74	0.77	0.85	30	422	109	325	1749	58	69	142	120	128	39.4	9	0.3	0.27
2022	1.09	0.73	0.71	0.81	48	470	90	331	2081	54	59	162	132	123	37.2	11	0.23	0.22
2023	0.77	0.69	0.69	0.74	38	508	88	349	2430	78	60	170	125	167	47.9	20	0.53	0.2
2024	0.57	0.81	0.51	0.63	23	531	7	270	2700	86	49	174	110	84	31.1		0	0.23
2025	0.79		0.34	0.48	27	558	3	191	2891	61	48	163	79	66	34.6	4	0.15

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	63
2	2009	User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61. Full description at Econpapers \|\| Download paper	57
3	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	53
4	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	39
5	2014	The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Soriano, Domingo Ribeiro ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63. Full description at Econpapers \|\| Download paper	32
6	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	30
7	2012	Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26. Full description at Econpapers \|\| Download paper	26
8	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	25
9	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Hsu, Chih-Cheng. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	24
10	2009	Dimensions of service quality and satisfaction in healthcare: a patientâs satisfaction index. (2009). Raposo, MÃ¡rio ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100. Full description at Econpapers \|\| Download paper	23
11	2007	The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5. Full description at Econpapers \|\| Download paper	23
12	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Martinez, Patricia ; del Bosque, Ignacio Rodriguez ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	22
13	2017	The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Tram, Pham Ngoc ; Thuy, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4. Full description at Econpapers \|\| Download paper	22
14	2009	Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13. Full description at Econpapers \|\| Download paper	21
15	2012	The effect of the servicescape on customersâ behavioral intentions in an international airport service environment. (2012). Jeon, Sunran ; Kim, Min-Su. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295. Full description at Econpapers \|\| Download paper	21
16	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Rha, Jin Sung ; Lee, Hong-Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	20
17	2015	Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40. Full description at Econpapers \|\| Download paper	20
18	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	19
19	2015	Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Choi, Kanghwa ; Lee, Donhee ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160. Full description at Econpapers \|\| Download paper	18
20	2011	How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Mas-Verdu, Francisco ; Wensley, Anthony. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212. Full description at Econpapers \|\| Download paper	18
21	2020	Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3. Full description at Econpapers \|\| Download paper	17
22	2023	Digital transformation trends in service industries. (2023). Chin, Heesoo ; Marasini, Durga Prasad ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper	17
23	2013	Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398. Full description at Econpapers \|\| Download paper	17
24	2008	Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185. Full description at Econpapers \|\| Download paper	17
25	2012	Social innovation, an analytical grid for understanding the social economy: the example of the QuÃ©bec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59. Full description at Econpapers \|\| Download paper	17
26	2008	What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15. Full description at Econpapers \|\| Download paper	17
27	2011	Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). MartÃnez-Ruiz, MarÃa Pilar ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana ; Izquierdo-Yusta, Alicia. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360. Full description at Econpapers \|\| Download paper	17
28	2007	Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139. Full description at Econpapers \|\| Download paper	16
29	2013	Servitization and networking: large-scale survey findings on product-related services. (2013). Maloca, S ; Lay, G ; Waser, B ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82. Full description at Econpapers \|\| Download paper	16
30	2008	Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81. Full description at Econpapers \|\| Download paper	16
31	2013	Reversed servitization paths: a case analysis of two manufacturers. (2013). Brax, Saara ; Finne, Max ; Holmstrom, Jan. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537. Full description at Econpapers \|\| Download paper	16
32	2017	Customer-to-customer interactions on customer citizenship behavior. (2017). Ho, Jin ; Yoo, Jay Jaewon. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7. Full description at Econpapers \|\| Download paper	16
33	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Xiao, Lin ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	16
34	2012	Frontline service employeesâ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Kim, Taegoo ; Paek, Soyon ; Lee, Gyehee ; Choi, Chang. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526. Full description at Econpapers \|\| Download paper	15
35	2012	The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424. Full description at Econpapers \|\| Download paper	15
36	2012	Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155. Full description at Econpapers \|\| Download paper	15
37	2011	The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294. Full description at Econpapers \|\| Download paper	15
38	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Pezzotta, Giuditta ; Jarrahi, Farnaz ; Boucher, Xavier ; Romero, David ; Larsson, Tobias ; Bigdeli, Ali Z ; Wuest, Thorsten ; Rondini, Alice ; Wiesner, Stefan ; Cavalieri, Sergio ; Jussen, Philipp ; Gaiardelli, Paolo ; Zaki, Mohamed ; Bertoni, Marco. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	14
39	2015	Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Ahmad, Noor ; Tan, Cheng ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360. Full description at Econpapers \|\| Download paper	14
40	2017	HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2. Full description at Econpapers \|\| Download paper	14
41	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	14
42	2017	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Iglesias, Victor ; Vazquez-Casielles, Rodolfo ; Varela-Neira, Concepcion. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8. Full description at Econpapers \|\| Download paper	14
43	2021	Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w. Full description at Econpapers \|\| Download paper	14
44	2008	Services, growth poles and advanced economies. (2008). McKee, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107. Full description at Econpapers \|\| Download paper	14
45	2011	Does technology make a difference? Evidence from Spanish hotels. (2011). Ruiz-Molina, Maria-Eugenia ; Gil-Saura, Irene ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12. Full description at Econpapers \|\| Download paper	14
46	2011	Innovation management in service firms: a research agenda. (2011). Crevani, Lucia ; Palm, Kristina ; Schilling, Annika . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193. Full description at Econpapers \|\| Download paper	14
47	2015	Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113. Full description at Econpapers \|\| Download paper	14
48	2011	Innovation and imitation effects in Metaverse service adoption. (2011). Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun ; Kang, Mincheol. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers \|\| Download paper	14
49	2014	Mobile application service networks: Appleâs App Store. (2014). Park, Yongtae ; Kim, Jieun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27. Full description at Econpapers \|\| Download paper	13
50	2008	Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126. Full description at Econpapers \|\| Download paper	13

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2020	âUntactâ: a new customer service strategy in the digital age. (2020). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2. Full description at Econpapers \|\| Download paper	15
2	2023	Digital transformation trends in service industries. (2023). Chin, Heesoo ; Marasini, Durga Prasad ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00516-6. Full description at Econpapers \|\| Download paper	13
3	2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Belk, Russell W ; Belanche, Daniel ; Flavian, Carlos. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper	12
4	2022	Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Rha, Jin Sung ; Lee, Hong-Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0. Full description at Econpapers \|\| Download paper	11
5	2023	Customer comfort during service robot interactions. (2023). Becker, Marc ; Odekerken-Schroder, Gaby ; Mahr, Dominik. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00499-4. Full description at Econpapers \|\| Download paper	9
6	2021	Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry. (2021). Wang, Yi-Chieh ; Tai, Yang-Fei ; Luo, Ching-Ching. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00461-w. Full description at Econpapers \|\| Download paper	8
7	2020	Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8. Full description at Econpapers \|\| Download paper	8
8	2023	Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. (2023). Liard, Marine ; Le-Dain, Marie-Anne ; Benhayoun, Lamiae ; Matthews, Judy. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00520-4. Full description at Econpapers \|\| Download paper	7
9	2011	Innovation and imitation effects in Metaverse service adoption. (2011). Byun, Won ; Trimi, Silvana ; Lee, Sang-Gun ; Kang, Mincheol. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:155-172. Full description at Econpapers \|\| Download paper	7
10	2023	Towards becoming a service-dominant enterprise: an actor engagement perspective. (2023). Tu, Pei-Yun ; Chou, Hsin-Hui ; Huang, Chao-Chin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00532-0. Full description at Econpapers \|\| Download paper	7
11	2020	Team innovation in retail services: the role of ambidextrous leadership and team learning. (2020). Lan, Yi-Chen ; Tho, Nguyen Dinh ; Duc, La Anh ; Nakandala, Dilupa. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x. Full description at Econpapers \|\| Download paper	6
12	2019	Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9. Full description at Econpapers \|\| Download paper	6
13	2021	Product-service systems evolution in the era of Industry 4.0. (2021). Pezzotta, Giuditta ; Jarrahi, Farnaz ; Boucher, Xavier ; Romero, David ; Larsson, Tobias ; Bigdeli, Ali Z ; Wuest, Thorsten ; Rondini, Alice ; Wiesner, Stefan ; Cavalieri, Sergio ; Jussen, Philipp ; Gaiardelli, Paolo ; Zaki, Mohamed ; Bertoni, Marco. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9. Full description at Econpapers \|\| Download paper	6
14	2018	A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). MuÃ±oz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7. Full description at Econpapers \|\| Download paper	5
15	2009	Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307. Full description at Econpapers \|\| Download paper	5
16	2021	The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). FlaviÃ¡n, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos ; Perez-Rueda, Alfredo. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7. Full description at Econpapers \|\| Download paper	5
17	2023	Working with AI: can stress bring happiness?. (2023). Correia, Sandra Maria ; Bilro, Ricardo Godinho ; Neto, Diogo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00514-8. Full description at Econpapers \|\| Download paper	4
18	2021	Transforming customer brand engagement to co-creation value through participation energy and effort. (2021). My-Quyen, Mai Thi ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00452-x. Full description at Econpapers \|\| Download paper	4
19	2018	Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1. Full description at Econpapers \|\| Download paper	4
20	2019	Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Kim, Eunhye ; Libaque-Saenz, Christian Fernando. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7. Full description at Econpapers \|\| Download paper	4
21	2018	Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Xiao, Lin ; Fu, Bin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0. Full description at Econpapers \|\| Download paper	4
22	2011	Network collaboration and performance in the tourism sector. (2011). Ramayah, T ; In, Julie ; Lee, Jason. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428. Full description at Econpapers \|\| Download paper	4
23	2023	A value-based view of the smart PSS adoption: a study of smart kitchen appliances. (2023). Yu, Ying ; Sung, Tung-Jung. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00529-9. Full description at Econpapers \|\| Download paper	4
24	2019	A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Lee, Kwang-Ho ; Kim, Dong Hee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0. Full description at Econpapers \|\| Download paper	4
25	2017	Effects of social media on consumersâ purchase decisions: evidence from Taobao. (2017). Kwahk, Kee-Young ; Kim, Byoungsoo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0331-4. Full description at Econpapers \|\| Download paper	4
26	2021	The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8. Full description at Econpapers \|\| Download paper	4
27	2018	Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Hong, Kwan Soo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4. Full description at Econpapers \|\| Download paper	4
28	2023	A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization. (2023). Franco, Mario ; Pombo, Diogo. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00530-2. Full description at Econpapers \|\| Download paper	4
29	2023	Live support by chatbots with artificial intelligence: A future research agenda. (2023). Camilleri, Mark Anthony ; Troise, Ciro. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00513-9. Full description at Econpapers \|\| Download paper	4
30	2022	The dual outcomes of frontlinerâs autonomous motivation and deep acting in service co-creation: a dyadic approach. (2022). Thuy, Pham Ngoc ; Phuoc, Nguyen Hong ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00473-6. Full description at Econpapers \|\| Download paper	4
31	2021	Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing. (2021). Finsterwalder, Jorg ; Tombs, Alastair G. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00459-4. Full description at Econpapers \|\| Download paper	3
32	2020	Determinants of social commerce adoption in an emerging economy. (2020). Kim, Yang Sok ; Rahman, Tazizur ; Noh, Mi Jin ; Lee, Choong Kwon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00427-4. Full description at Econpapers \|\| Download paper	3
33	2020	Mindful co-creation of transformative service for better well-being. (2020). Thuy, Pham Ngoc ; My-Quyen, Mai Thi ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00422-9. Full description at Econpapers \|\| Download paper	3
34	2021	Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy. (2021). Huerta-Alvarez, Rocio ; Fuentes-Blasco, Maria ; Cambra-Fierro, Jesus J ; Olavarria, Ana. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:3:d:10.1007_s11628-021-00448-7. Full description at Econpapers \|\| Download paper	3
35	2016	Corporate identity management in the banking sector: effects on employeesâ identification, identity attractiveness, and job satisfaction. (2016). Bravo, Rafael ; Pina, Jose M ; Matute, Jorge. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0287-9. Full description at Econpapers \|\| Download paper	3
36	2022	Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance. (2022). Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00478-9. Full description at Econpapers \|\| Download paper	3
37	2022	The effects of gender and personality of robot assistants on customersâ acceptance of their service. (2022). Forgas-Coll, Santiago ; Huertas-Garcia, Ruben ; Alenya, Guillem ; Andriella, Antonio. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00492-x. Full description at Econpapers \|\| Download paper	3
38	2013	The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). Martinez, Patricia ; del Bosque, Ignacio Rodriguez ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481. Full description at Econpapers \|\| Download paper	3
39	2023	Exploring the antecedents of customersâ willingness to use service robots in restaurants. (2023). Molinillo, Sebastian ; Anaya-Sanchez, Rafael ; Rejon-Guardia, Francisco. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-022-00509-5. Full description at Econpapers \|\| Download paper	3
40	2018	A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Lin, Yun-Tsan ; Chen, Hsi-Tien. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5. Full description at Econpapers \|\| Download paper	3
41	2020	Critical success factors in the sharing economy: a customer perspective. (2020). Huang, Shiu-Li ; Kuo, Ming-Yen. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00426-5. Full description at Econpapers \|\| Download paper	3
42	2020	Customersâ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Mo, Hyeon ; Sung, Hye Jin. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6. Full description at Econpapers \|\| Download paper	3
43	2011	Gender differences in the linkage of online patronage behavior with TV-and-online shopping values. (2011). Lin, Hsin-Hui. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:295-312. Full description at Econpapers \|\| Download paper	3
44	2020	Social exchange approach, job satisfaction, and turnover intention in the airline industry. (2020). Chung, Minjoo ; Jeon, Aeeun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00416-7. Full description at Econpapers \|\| Download paper	3
45	2023	Motivations and attitudes towards consulting eWOM when booking accommodation. (2023). Fuentes-Blasco, Maria ; Gil-Saura, Irene ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:2:d:10.1007_s11628-023-00533-z. Full description at Econpapers \|\| Download paper	3
46	2022	Brandsâ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands. (2022). Orourke, Shawn M ; Su, Che-Jen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00474-5. Full description at Econpapers \|\| Download paper	3
47	2013	An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping. (2013). Miranda-Gumucio, Luis ; Gil-Pechuan, Ignacio ; Palacios-Marques, Daniel. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:603-622. Full description at Econpapers \|\| Download paper	3
48	2015	Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Lu, Ming-Tsang ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Hsu, Chih-Cheng. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565. Full description at Econpapers \|\| Download paper	2
49	2023	Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support. (2023). Revuelto-Taboada, Lorenzo ; Cedeo-Alejandro, Fernando ; Portalanza-Chavarria, Alexandra. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7. Full description at Econpapers \|\| Download paper	2
50	2007	Diversity and business performance: 50 years of research. (2007). Roigdobon, Salvador ; Castillo, Miguel Sastre ; Carlos De Abreu Dos Reis, . In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:4:p:257-274. Full description at Econpapers \|\| Download paper	2

Citing documents used to compute impact factor: 48

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2025	The Impact of IT Strategic Planning Process on SME Performance: A Systematic Review. (2025). Mokhele, Selloane E ; Molete, Olebogeng B ; Ntombela, Somquba D ; Thango, Bonginkosi A. In: Businesses. RePEc:gam:jbusin:v:5:y:2025:i:1:p:2-:d:1562022. Full description at Econpapers \|\| Download paper
2025	Transactive Memory Systems for Improving the Innovation Capability of Hotel Establishments and Their Online Reputation. (2025). Cabeza-Ramrez, Javier L ; Snchez-Caizares, Sandra M ; Donate, Mario J ; Gonzlez-Mohno, Miguel. In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:16:y:2025:i:3:d:10.1007_s13132-024-02494-8. Full description at Econpapers \|\| Download paper
2025	Exaggerated statements in online consumer reviews: causes and implications. (2025). Camilleri, Mark Anthony ; Bhatnagar, Shakti Bodh ; Chakraborty, Debarun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00590-6. Full description at Econpapers \|\| Download paper
2025	Consumer recognition of service and product attributes in smartphone rivalries. (2025). Yoon, Jiho ; Rha, Jin Sung ; Park, Seayoung ; Piao, Zhongyi. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00594-2. Full description at Econpapers \|\| Download paper
2025	Exploring the effects of external cocreators on service innovation. (2025). Liao, Chien Hsiang ; Hsieh, Jung-Kuei. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00578-8. Full description at Econpapers \|\| Download paper
2025	Drivers of Employeesâ Service Sweethearting Behavior Intention: The Interplays of Supervisorsâ Social Relationship Quality and Full-/Part-time Job. (2025). Huang, Stephen Chi-Tsun ; Lee, Chi-Hsun ; Chou, Pei-Yi ; Kuo-I Chang, . In: Journal of the Knowledge Economy. RePEc:spr:jknowl:v:16:y:2025:i:2:d:10.1007_s13132-024-02276-2. Full description at Econpapers \|\| Download paper
2025	Agility as a mediator in the relationship between quality management and hotel performance. (2025). Pereira-Moliner, Jorge ; Molina-Azorn, Jos F ; Tar, Juan Jos ; Pertusa-Ortega, Eva M. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00573-z. Full description at Econpapers \|\| Download paper
2025	Multi-dimensional perceptual recognition of tourist destination using deep learning model and geographic information system. (2025). , Robert ; Shafiabady, Niusha ; Zhang, Shengtian ; Song, Xiaoxia ; Li, Yong ; Yang, Chenghao. In: PLOS ONE. RePEc:plo:pone00:0318846. Full description at Econpapers \|\| Download paper
2025	Digital resurrection technology in destination promotion. (2025). Guo, Rui ; Song, Mengmeng ; Wang, Yuchen ; Law, Rob. In: Annals of Tourism Research. RePEc:eee:anture:v:110:y:2025:i:c:s0160738324001658. Full description at Econpapers \|\| Download paper
2025	Tailoring explanations in conversational recommendations: The impact of decision contexts and user interfaces. (2025). Chen, Qianqian ; Lin, Li Min ; Yi, Youjae. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000608. Full description at Econpapers \|\| Download paper
2025	Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach. (2025). Ko, Minjeong ; Kim, Sooyun ; Lee, Luri. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00587-1. Full description at Econpapers \|\| Download paper
2025	Standardization versus customization in artificial intelligence-based services: what fuels continuous intention to use on digital platforms?. (2025). Kim, Jin Min. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00580-8. Full description at Econpapers \|\| Download paper
2025	burnout in the era of artificial intelligence: challenges and benefits. (2025). Dumitrescu, Ctlina-Oana ; Pceil, Mihaela ; Andrei-Barbu, Irina. In: Theoretical and Empirical Researches in Urban Management. RePEc:rom:terumm:v:20:y:2025:i:4:p:36-47. Full description at Econpapers \|\| Download paper
2025	The Role of Social Media and Artificial Intelligence (AI) in Enhancing Digital Marketing Resilience During Crises. (2025). Gndzyeli, Bora. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:7:p:3134-:d:1626260. Full description at Econpapers \|\| Download paper
2025	Leveraging AI in arts: a case study of music creating venture EnterArts. (2025). Lee, Hong-Hee ; Hong, Suk-Ki. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00586-2. Full description at Econpapers \|\| Download paper
2025	How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda. (2025). Wnderlich, Nancy V ; Blut, Markus ; Brock, Christian ; Heirati, Nima ; Jensen, Marcus ; Paluch, Stefanie ; Rtzmeier-Keuper, Julia ; Tth, Zsfia. In: Journal of Business Research. RePEc:eee:jbrese:v:192:y:2025:i:c:s0148296325001079. Full description at Econpapers \|\| Download paper
2025	Pro-Self or Pro-Social? how AI and human job replacement elicit compensatory responses. (2025). Bai, Xiaofei ; Zhang, Hao ; Ma, Zengguang ; Qi, Chenyue. In: Journal of Business Research. RePEc:eee:jbrese:v:195:y:2025:i:c:s0148296325002255. Full description at Econpapers \|\| Download paper
2025	Enhancing SME resilience through artificial intelligence and strategic foresight: A framework for sustainable competitiveness. (2025). Carayannis, Elias G ; Dumitrescu, Roman ; Falkowski, Tommy ; Papamichail, George. In: Technology in Society. RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x25000259. Full description at Econpapers \|\| Download paper
2025	The impact of artificial intelligence on government digital service capacity. (2025). Li, Yunqian ; Zhang, Yuan. In: International Review of Economics & Finance. RePEc:eee:reveco:v:102:y:2025:i:c:s1059056025005374. Full description at Econpapers \|\| Download paper
2025	Research of the Differences in the Impact of AI-generated and Human-created Video Ads. (2025). Veleva, Siya ; Boneva, Bela ; Tsvetanova, Anka. In: Economic Studies journal. RePEc:bas:econst:y:2025:i:8:p:147-174. Full description at Econpapers \|\| Download paper
2025	Effects of the industry format on sustainability-oriented service innovation, relationship value, and firm performance. (2025). Moise, Mihaela Simona ; Ruiz-Molina, Mara Eugenia ; Gil-Saura, Irene ; Marn-Garca, Antonio. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00581-7. Full description at Econpapers \|\| Download paper
2025	Examining the interplay of industry 4.0, lean, agile, and circular manufacturing practices on sustainability performance. (2025). Troise, Ciro ; Bresciani, Stefano ; Abdallah, Yasser Omar ; Gheith, Mohamed Hani ; Elnadi, Moustafa. In: Technovation. RePEc:eee:techno:v:146:y:2025:i:c:s0166497225001221. Full description at Econpapers \|\| Download paper
2025	Service robots and memorable customer experience: The influence of perceived anthropomorphism. (2025). Rodrguez-Artola, Rosa Mara ; Snchez-Garca, Javier ; Callarisa-Fiol, Luis Jos ; Moliner-Tena, Miguel Ngel. In: Future Business Journal. RePEc:spr:futbus:v:11:y:2025:i:1:d:10.1186_s43093-025-00502-0. Full description at Econpapers \|\| Download paper
2025	Multi-Attribute Decision-Making for Intelligent Allocation of Human Resources in Industrial Projects. (2025). Grecu, Iuliana ; Nechita, Roxana-Mariana ; Ulerich, Oliver ; Dumitrescu, Corina-Ionela. In: Administrative Sciences. RePEc:gam:jadmsc:v:15:y:2025:i:5:p:181-:d:1656417. Full description at Econpapers \|\| Download paper
2025	Evolution of service robots in marketing: A relational framework and future research agenda. (2025). van Doorn, Jenny ; Odekerken-Schrder, Gaby ; Mahr, Dominik. In: Journal of Business Research. RePEc:eee:jbrese:v:192:y:2025:i:c:s014829632500027x. Full description at Econpapers \|\| Download paper
2025	Unintended consequences of service robots â Recent progress and future research directions. (2025). Paluch, Stefanie ; Kunz, Werner ; Jayawardhena, Chanaka ; Wirtz, Jochen ; Pitardi, Valentina ; Heirati, Nima. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001894. Full description at Econpapers \|\| Download paper
2025	Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance. (2025). Liu, Ruoran ; Yu, Yan ; Hao, Jin-Xing ; Shan, Wei. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000785. Full description at Econpapers \|\| Download paper
2025	Human vs. robot service provider agents in service failures: comparing customer dissatisfaction and the mediating role of forgiveness and service recovery expectation. (2025). Huang, Zuwen ; Lo, Ada. In: Information Technology & Tourism. RePEc:spr:infott:v:27:y:2025:i:2:d:10.1007_s40558-025-00314-6. Full description at Econpapers \|\| Download paper
2025	Metaverse applications in healthcare: opportunities and challenges. (2025). Lee, Donhee ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00577-9. Full description at Econpapers \|\| Download paper
2025	Perceived Benefits and Cost-Benefit Perspectives on Service Digitalization: A Preliminary Study among Fine Dining Restaurants in Bukit Jalil and Bukit Bintang, Kuala Lumpur. (2025). Ismail, Ahmad Fareed ; Ghazali, Hazrina ; Hui, Tan Chen ; Ain, Nur Farrah. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:issue-4:p:1986-2016. Full description at Econpapers \|\| Download paper
2025	Navigating ethical decision-making in digital transformation: ethical climate, digital competence, and person-organization fit in Chinaâs banking sector. (2025). Bian, Xiangyu ; Wang, Bin ; Li, Kunxiang ; Du, Zemeng. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05184-1. Full description at Econpapers \|\| Download paper
2025	AIâhuman collaboration in services: an integrative framework to uncover the key success factors. (2025). Jeong, Euibeom ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00591-5. Full description at Econpapers \|\| Download paper
2025	Productivity in the Finnish Service Industries: Capital Intensity, Labor Allocation, Digitalization, Offshoring and Generative AI. (2025). Pajarinen, Mika ; Kssi, Otto ; Maczulskij, Terhi ; Kuusi, Tero ; Kaitila, Ville ; Kuosmanen, Natalia. In: ETLA Reports. RePEc:rif:report:167. Full description at Econpapers \|\| Download paper
2025	Investigating the effect of AI service quality on consumer well-being in retail context. (2025). Shen, Pengyi ; Zhu, Aonan ; Wan, Demin. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-024-00575-x. Full description at Econpapers \|\| Download paper
2025	Bots and baddies: supporting the integrity of online survey research in the face of a growing challenge. (2025). Hitches, Elizabeth ; Dudley, Dean ; Johnstone, Melissa ; Woodcock, Stuart. In: Quality & Quantity: International Journal of Methodology. RePEc:spr:qualqt:v:59:y:2025:i:2:d:10.1007_s11135-024-02001-w. Full description at Econpapers \|\| Download paper
2025	Digital transformation and total factor productivity in manufacturing firms: Evidence of corporate public responsibilities in China. (2025). Appolloni, Andrea ; Han, Shaojie ; Liu, Yue ; Shahzad, Mohsin ; Ding, Xiangan. In: Technology in Society. RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x25000648. Full description at Econpapers \|\| Download paper
2025	Can fintech drive innovation in enterprise digital business models?. (2025). Liu, Jiqing ; Zhang, Meng ; Lv, Xiaojing. In: Finance Research Letters. RePEc:eee:finlet:v:78:y:2025:i:c:s1544612325005008. Full description at Econpapers \|\| Download paper
2025	A store-level analysis of frontline employees as enhancers of store loyalty. (2025). Mostert, Pierre ; Kotz, Theuns. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00589-z. Full description at Econpapers \|\| Download paper
2025	Open social innovation: A systematic literature review and future research agenda. (2025). Urbano, David ; Turro, Andreu ; Pacheco, Jose Nicolas. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:216:y:2025:i:c:s004016252500191x. Full description at Econpapers \|\| Download paper
2025	Optimizing donations for End-of-life healthcare: investments in service diversity initiatives. (2025). Schniederjans, Dara ; Vaezinejad, Soode ; Starkey, Christopher M. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:1:d:10.1007_s11628-025-00583-5. Full description at Econpapers \|\| Download paper
2025	Exploring passengersâ choices in the event of denied boarding compensation. (2025). Chen, Chien-Min ; Tsai, Tsung-Hsien. In: Transport Policy. RePEc:eee:trapol:v:166:y:2025:i:c:p:166-178. Full description at Econpapers \|\| Download paper
2025	Serving with masks: a comparative analysis of flight attendantsâ emotional labor between normal and COVID-19 times. (2025). Kern, Marcel ; Zapf, Dieter ; Pihan, Nina ; Winkler, Anna D. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00585-3. Full description at Econpapers \|\| Download paper
2025	Exploring consumersâ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives. (2025). Chen, Yi-Mu ; Huang, Tseng-Lung. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00588-0. Full description at Econpapers \|\| Download paper
2025	A meta-analytic review of live streaming commerce research through the lens of means-end-chain. (2025). Jia, Qingdan ; Sun, Huan ; Xu, Xiaoyu. In: Journal of Business Research. RePEc:eee:jbrese:v:195:y:2025:i:c:s0148296325002280. Full description at Econpapers \|\| Download paper
2025	Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce. (2025). Korsakul, Nattharuja ; Chen, Ja-Shen ; Tsou, Hung-Tai. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00592-4. Full description at Econpapers \|\| Download paper
2025	Crowdsourcing-enabled AI: Unlocking value in digital services. (2025). Queiroz, Maciel M ; Lopes, Ana Beatriz ; Bagherzadeh, Mehdi. In: International Journal of Production Economics. RePEc:eee:proeco:v:283:y:2025:i:c:s0925527325000714. Full description at Econpapers \|\| Download paper
2025	Digital servitisation strategy: Approaches to development and implementation. (2025). Gileva, T A. In: Strategic decisions and risk management. RePEc:abw:journl:y:2025:id:1220. Full description at Econpapers \|\| Download paper
2025	The boomerang effect of positive word-of-mouth: understanding switching intentions in the mobile payment market. (2025). Mombeuil, Claudel ; Pierre, Sadrac Jean. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:30:y:2025:i:2:d:10.1057_s41264-025-00308-9. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2025

Year	Citing document
2025	Exploring the adverse effects of the metaverse on usersâ¬â¢ psychological well-being and Self-Esteem: A mixed-methods study. (2025). Nkoulou, Gustave Florentin ; Jia, Yue. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:86:y:2025:i:c:s0969698925001006. Full description at Econpapers \|\| Download paper
2025	Leveraging AI in arts: a case study of music creating venture EnterArts. (2025). Lee, Hong-Hee ; Hong, Suk-Ki. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:2:d:10.1007_s11628-025-00586-2. Full description at Econpapers \|\| Download paper
2025	Exaggerated statements in online consumer reviews: causes and implications. (2025). Camilleri, Mark Anthony ; Bhatnagar, Shakti Bodh ; Chakraborty, Debarun. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00590-6. Full description at Econpapers \|\| Download paper
2025	Consumer recognition of service and product attributes in smartphone rivalries. (2025). Yoon, Jiho ; Rha, Jin Sung ; Park, Seayoung ; Piao, Zhongyi. In: Service Business. RePEc:spr:svcbiz:v:19:y:2025:i:3:d:10.1007_s11628-025-00594-2. Full description at Econpapers \|\| Download paper

Recent citations received in 2024

Year	Citing document

Recent citations received in 2023

Year	Citing document
2023	Examining the impact of service robot communication styles on customer intimacy following service failure. (2023). Cho, Youngju ; Park, Jun Sung ; Yoo, Joon Woo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588. Full description at Econpapers \|\| Download paper
2023	A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API. (2023). Ren, Zhouqi ; Tong, Zelin ; Wang, Yihuan ; Ma, Yichuan ; Xie, Yibo. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:197:y:2023:i:c:s004016252300611x. Full description at Econpapers \|\| Download paper
2023	A study on forward and backward linkage effects in South Koreas telecom industry across generations. (2023). Jun, Sung-Youl ; Lee, Sang-Gun ; Choe, Hyoung-Seon ; Yang, Chang-Gyu. In: Telecommunications Policy. RePEc:eee:telpol:v:47:y:2023:i:8:s030859612300126x. Full description at Econpapers \|\| Download paper
2023	The Effect of Color Saturation of Travel Pictures on Consumer Appeal. (2023). Chen, Yuting ; Lin, LI ; You, Jiwang ; Zhu, Hong. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:19:p:14503-:d:1254037. Full description at Econpapers \|\| Download paper
2023	Frontline Employeesâ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future. (2023). Lajante, Mathieu ; Remisch, David. In: Customer Needs and Solutions. RePEc:spr:custns:v:10:y:2023:i:1:d:10.1007_s40547-023-00137-8. Full description at Econpapers \|\| Download paper
2023	Key concepts in artificial intelligence and technologies 4.0 in services. (2023). Belk, Russell W ; Belanche, Daniel ; Flavian, Carlos. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:1:d:10.1007_s11628-023-00528-w. Full description at Econpapers \|\| Download paper
2023	Development of a citizen participation public service innovation model based on smart governance. (2023). Hong, Soon Goo ; Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00536-w. Full description at Econpapers \|\| Download paper
2023	What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective. (2023). Li, Ping ; Lee, Seoyoun ; Yang, Sung-Byung ; Chang, Younghoon. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00542-y. Full description at Econpapers \|\| Download paper
2023	Adolescentsâ attempts at influence and self-reported errors in family vacation decisions: a cross-regional study. (2023). , Nicolas ; Liang, Yung-Kuei ; Lebrun, Anne Marie ; Luo, Qiuju ; Cavalcanti, Maria Helena ; Pinto, Carlos Eduardo ; Su, Che-Jen ; Lan, Yi-Fang. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00543-x. Full description at Econpapers \|\| Download paper
2023	Underscoring trainers lack of effort or talent in service failure of personal fitness training: customers negative word-of-mouth response. (2023). Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00544-w. Full description at Econpapers \|\| Download paper
2023	The contingent impacts of dynamic service innovation capabilities on firm performance. (2023). Zhang, Shun ; Trimi, Silvana. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00546-8. Full description at Econpapers \|\| Download paper
2023	Connecting artificial intelligence to value creation in services: mechanism and implications. (2023). Kim, Minjun. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00547-7. Full description at Econpapers \|\| Download paper
2023	Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. (2023). Wu, Shih-Hao ; Huang, Stephen Chi-Tsun ; Tsai, Ching-Yi Daphne ; You, Yu-Xuan. In: Service Business. RePEc:spr:svcbiz:v:17:y:2023:i:4:d:10.1007_s11628-023-00548-6. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	How marketing strategy, perceived value and brand image influence WOM outcomesâ¬âThe sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643. Full description at Econpapers \|\| Download paper
2022	Developing Green Healthcare Activities in the Total Quality Management Framework. (2022). Lee, Sang M. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6504-:d:825171. Full description at Econpapers \|\| Download paper
2022	Workplace Mistreatment and Health Conditions Prior and during the COVID-19 in South Korea: A Cross-Sectional Study. (2022). Kim, Sooyoung ; Nerobkova, Nataliya ; Shin, Jae Yong ; Park, Eun-Cheol. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:20:p:12992-:d:938546. Full description at Econpapers \|\| Download paper
2022	Spatial Peer Effect of Enterprisesâ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Zhu, Nina ; Xu, Gengxi. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464. Full description at Econpapers \|\| Download paper
2022	Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617. Full description at Econpapers \|\| Download paper
2022	Influence of undergraduate experience on alumni loyalty to their alma mater in the TanzaniaÃ¢â¬â¢s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341. Full description at Econpapers \|\| Download paper
2022	An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Moyo, Talent ; Duffett, Rodney ; Knott, Brendon. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181. Full description at Econpapers \|\| Download paper
2022	Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Kusa, Rafa ; Suder, Marcin ; Duda, Joanna ; Barbosa, Belem ; Glinka, Beata. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7. Full description at Econpapers \|\| Download paper
2022	B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Przyczynski, Renato ; Teixeira, Rafael ; Shockley, Jeff. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5. Full description at Econpapers \|\| Download paper
2022	Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Shen, Yung-Cheng ; Wu, Po-Han ; Lin, Heng-Yu ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9. Full description at Econpapers \|\| Download paper
2022	A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Service Business / Springer	18	568
2	Sustainability / MDPI	75	124
3	Journal of Retailing and Consumer Services / Elsevier	61	65
4	Journal of Business Research / Elsevier	123	56
5	Technological Forecasting and Social Change / Elsevier	80	53
6	SAGE Open / SAGE Publications	26	34
7	IJERPH / MDPI	48	26
8	Technology in Society / Elsevier	47	25
9	Journal of the Knowledge Economy / Springer	30	24
10	Humanities and Social Sciences Communications / Palgrave Macmillan	25	21
11	International Entrepreneurship and Management Journal / Springer	29	14