Citation analysis for The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2026-03-14 21:09:38]

5 Years H Index

Impact Factor (IF)

0.41

5 Years IF

0.69

Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators

Raw Data

	IF	AIF	CIF	IF5	DOC	CDO	CIT	NCI	CCU	D2Y	C2Y	D5Y	C5Y	SC	%SC	CiY	II	AII
1997	0	0.24	0.03	0	39	39	170	1	1	0		0			0	1	0.03	0.11
1998	0	0.27	0.02	0	56	95	185	2	3	39		39			0	2	0.04	0.13
1999	0.04	0.29	0.03	0.04	49	144	214	4	7	95	4	95	4	1	25		0	0.14
2000	0.07	0.34	0.07	0.08	51	195	171	13	20	105	7	144	11		0		0	0.16
2001	0.06	0.38	0.04	0.04	20	215	91	8	28	100	6	195	8		0		0	0.17
2002	0.03	0.39	0.06	0.04	22	237	73	10	42	71	2	215	9		0		0	0.2
2003	0.12	0.43	0.08	0.08	53	290	313	23	65	42	5	198	15		0	2	0.04	0.21
2004	0.12	0.47	0.1	0.09	51	341	321	35	100	75	9	195	18	1	2.9	7	0.14	0.21
2005	0.09	0.51	0.07	0.08	56	397	348	28	128	104	9	197	15	3	10.7		0	0.23
2006	0.1	0.49	0.1	0.09	70	467	298	45	174	107	11	202	19	9	20	1	0.01	0.22
2007	0.07	0.44	0.1	0.13	126	593	392	61	236	126	9	252	32	10	16.4		0	0.2
2008	0.1	0.47	0.14	0.15	207	800	505	113	349	196	20	356	54	22	19.5		0	0.22
2009	0.04	0.46	0.13	0.1	132	932	348	125	474	333	14	510	52	18	14.4	4	0.03	0.23
2010	0.12	0.46	0.15	0.13	135	1067	67	160	634	339	42	591	76	30	18.8		0	0.2
2011	0.07	0.51	0.18	0.13	76	1143	69	209	843	267	20	670	85	17	8.1	2	0.03	0.23
2012	0.05	0.5	0.18	0.14	36	1179	162	215	1059	211	10	676	92	2	0.9		0	0.21
2013	0.08	0.54	0.2	0.12	104	1283	460	263	1322	112	9	586	71	7	2.7	3	0.03	0.24
2014	0.19	0.53	0.19	0.13	75	1358	321	262	1584	140	27	483	64	32	12.2	6	0.08	0.22
2015	0.23	0.52	0.22	0.15	56	1414	309	305	1889	179	41	426	65	13	4.3	4	0.07	0.22
2016	0.3	0.5	0.24	0.26	46	1460	159	357	2246	131	39	347	89	26	7.3	3	0.07	0.2
2017	0.2	0.52	0.24	0.33	52	1512	189	368	2614	102	20	317	104	25	6.8		0	0.21
2018	0.23	0.53	0.26	0.35	60	1572	282	403	3017	98	23	333	115	7	1.7	4	0.07	0.22
2019	0.25	0.54	0.25	0.32	57	1629	282	401	3419	112	28	289	93		0	14	0.25	0.21
2020	0.62	0.64	0.31	0.55	59	1688	446	529	3949	117	73	271	148		0	25	0.42	0.3
2021	1.33	0.74	0.4	0.94	52	1740	290	700	4649	116	154	274	258		0	28	0.54	0.27
2022	1.23	0.73	0.36	0.91	49	1789	200	643	5292	111	137	280	254		0	17	0.35	0.22
2023	1.57	0.69	0.43	1.26	49	1838	61	784	6076	101	159	277	349	8	1	8	0.16	0.2
2024	1	0.81	0.31	0.96	49	1887	22	580	6656	98	98	266	255		0	7	0.14	0.23
2025	0.41		0.2	0.69	55	1942	1	387	7043	98	40	258	178		0	2	0.04

IF:	Two years Impact Factor: C2Y / D2Y
AIF:	Average Impact Factor for all series in RePEc in year y
CIF:	Cumulative impact factor
IF5:	Five years Impact Factor: C5Y / D5Y
DOC:	Number of documents published in year y
CDO:	Cumulative number of documents published until year y
CIT:	Number of citations to papers published in year y
NCI:	Number of citations in year y
CCU:	Cumulative number of citations to papers published until year y
D2Y:	Number of articles published in y-1 plus y-2
C2Y:	Cites in y to articles published in y-1 plus y-2
D5Y:	Number of articles published in y-1 until y-5
C5Y:	Cites in y to articles published in y-1 until y-5
SC:	selft citations in y to articles published in y-1 plus y-2
%SC:	Percentage of selft citations in y to articles published in y-1 plus y-2
CiY:	Cites in year y to documents published in year y
II:	Immediacy Index: CiY / Documents.
AII:	Average Immediacy Index for series in RePEc in year y

50 most cited documents in this series

#	Year	Title	Cited
1	1997	Management of Innovation in Services. (1997). Sundbo, Jon. In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455. Full description at Econpapers \|\| Download paper	111
2	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	74
3	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	71
4	2020	Service robot implementation: a theoretical framework and research agenda. (2020). FlaviÃ¡n, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225. Full description at Econpapers \|\| Download paper	71
5	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	67
6	2003	Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30. Full description at Econpapers \|\| Download paper	60
7	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	55
8	2020	COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490. Full description at Econpapers \|\| Download paper	54
9	2009	Emergence of innovations in services. (2009). Tuominen, Tiina ; Toivonen, Marja. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902. Full description at Econpapers \|\| Download paper	53
10	1998	The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, FaÃ¯z ; Gadrey, Jean ; Faïz Gallouj, . In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15. Full description at Econpapers \|\| Download paper	53
11	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	52
12	2013	Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Poggesi, Sara ; Mari, Michela. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199. Full description at Econpapers \|\| Download paper	52
13	2009	The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136. Full description at Econpapers \|\| Download paper	51
14	2003	What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66. Full description at Econpapers \|\| Download paper	49
15		Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771. Full description at Econpapers \|\| Download paper	46
16	2007	A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	41
17	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Sampson, Scott E. ; SHOWALTER, MICHAEL J.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	40
18	2012	Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Akehurst, Gary ; Simarro, Enrique . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505. Full description at Econpapers \|\| Download paper	38
19	2022	Advancing knowledge through literature reviews: âwhatâ, âwhyâ, and âhow to contributeâ. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513. Full description at Econpapers \|\| Download paper	37
20	2005	A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445. Full description at Econpapers \|\| Download paper	36
21	2020	The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681. Full description at Econpapers \|\| Download paper	36
22	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Sarkar, Soumodip ; Carvalho, Luisa. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	35
23	2019	Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Rather, Raouf Ahmad ; Hollebeek, Linda D ; Ul, Jamid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540. Full description at Econpapers \|\| Download paper	34
24	2004	Environmental strategies in spanish hotels: contextual factors and performance. (2004). de Burgos-Jimenez, Jeronimo ; Cespedes-Lorente, Jose ; Carmona-Moreno, Eva. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130. Full description at Econpapers \|\| Download paper	33
25	2008	Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Kuo, Ying-Feng ; Chen, Wen-Chin ; Deng, Wei-Jaw . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51. Full description at Econpapers \|\| Download paper	32
26	2007	Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707. Full description at Econpapers \|\| Download paper	31
27	2000	A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). Chen, Tser-Yieth ; YEH, TSER-LIEN . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109. Full description at Econpapers \|\| Download paper	31
28	2007	Knowledge Intensive Business Services and Urban Industrial Development. (2007). WIIG, Heidi ; Aslesen, Heidi Wiig ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338. Full description at Econpapers \|\| Download paper	30
29	2009	An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Lee, Soyoung ; Li, Jiunn-Ger Tony ; Kim, Jai-Ok . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652. Full description at Econpapers \|\| Download paper	30
30	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	30
31	2005	The determinants of export behaviour in UK service firms. (2005). Suppakitjarak, Joy ; Seaton, Jonathan ; Gourlay, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889. Full description at Econpapers \|\| Download paper	30
32	2020	COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; KayaoÄlu, AyÅegÃ¼l ; Kayaoglu, Aysegul. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931. Full description at Econpapers \|\| Download paper	29
33	2006	An exploration of the meanings of hotel brand equity. (2006). Ball, Stephen ; Bailey, Rob . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38. Full description at Econpapers \|\| Download paper	28
34	2022	Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320. Full description at Econpapers \|\| Download paper	28
35	2021	Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786. Full description at Econpapers \|\| Download paper	28
36	2014	A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, ; Eggers, Fabian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294. Full description at Econpapers \|\| Download paper	27
37	2005	How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271. Full description at Econpapers \|\| Download paper	26
38	2008	Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Welter, Friederike ; Smallbone, David ; Voytovich, Artem . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670. Full description at Econpapers \|\| Download paper	26
39	2017	Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340. Full description at Econpapers \|\| Download paper	26
40	2007	From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755. Full description at Econpapers \|\| Download paper	26
41	2020	COVID-19 restrictions and consumersâ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913. Full description at Econpapers \|\| Download paper	25
42	2014	Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Borowiecki, Martin ; Lay, Gunter ; Jager, Angela ; Biege, Sabine . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23. Full description at Econpapers \|\| Download paper	25
43	2004	Performance implications of capital structure: evidence from quoted UK organisations with hotel interests. (2004). Phillips, Paul A. ; Sipahioglu, Mehmet A.. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:5:p:31-51. Full description at Econpapers \|\| Download paper	25
44	2000	Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the âNewâ Glasgow. (2000). Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE ; Cullen, Anne Marie. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18. Full description at Econpapers \|\| Download paper	24
45	2007	Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy ; Farrell, Andrew M.. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604. Full description at Econpapers \|\| Download paper	24
46	2005	Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Yeh, Tsai-Lien ; Lieu, Pang-Tien. In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944. Full description at Econpapers \|\| Download paper	24
47	2006	Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Hung, Wei-Ting ; Shang, Jui-Kou ; Wang, Fei-Ching. In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71. Full description at Econpapers \|\| Download paper	24
48		The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88. Full description at Econpapers \|\| Download paper	23
49	2017	Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447. Full description at Econpapers \|\| Download paper	23
50	2021	A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199. Full description at Econpapers \|\| Download paper	23

50 most relevant documents in this series (papers most cited in the last two years)

#	Year	Title	Cited
1	2018	Reinforcing competitive advantage through green organizational culture and green innovation. (2018). Tuna, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491. Full description at Econpapers \|\| Download paper	30
2	2020	Service robot implementation: a theoretical framework and research agenda. (2020). FlaviÃ¡n, Carlos ; Casalo, Luis V ; Schepers, Jeroen ; Belanche, Daniel ; Flavian, Carlos. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225. Full description at Econpapers \|\| Download paper	29
3	2022	Advancing knowledge through literature reviews: âwhatâ, âwhyâ, and âhow to contributeâ. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513. Full description at Econpapers \|\| Download paper	24
4	2022	Leadership, green innovation, and green creativity: a systematic review. (2022). Uysal, Muzaffer ; Arici, Hasan Evrim. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:280-320. Full description at Econpapers \|\| Download paper	18
5	2021	Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Fang, Jiaming ; Asare, Andy Ohemeng. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786. Full description at Econpapers \|\| Download paper	16
6	2015	Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Marquet, Morgan ; Zhao, Anita Lifen ; Palmer, Adrian. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554. Full description at Econpapers \|\| Download paper	15
7	2020	The impact of live video streaming on online purchase intention. (2020). Zhang, Min ; Qin, Fang ; Luo, Cheng ; Wang, Alan G. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681. Full description at Econpapers \|\| Download paper	14
8	2021	The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. (2021). Said, Emanuel ; Castillo, Daniela ; Canhoto, Ana Isabel. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:900-925. Full description at Econpapers \|\| Download paper	12
9	2022	Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452. Full description at Econpapers \|\| Download paper	10
10	2021	A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199. Full description at Econpapers \|\| Download paper	10
11	2003	Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Matzler, Kurt ; Heischmidt, Kenneth ; Sauerwein, Elmar . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129. Full description at Econpapers \|\| Download paper	10
12	2021	Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167. Full description at Econpapers \|\| Download paper	8
13	2022	Characteristics and roles of streamers in e-commerce live streaming. (2022). Li, Xiaodong ; Zhang, Shengliang ; Huang, Chaoying ; Ren, AI. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1001-1029. Full description at Econpapers \|\| Download paper	8
14	2021	Artificial intelligence acceptance in services: connecting with Generation Z. (2021). ViteziÄ, Vanja ; Peri, Marko. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:926-946. Full description at Econpapers \|\| Download paper	8
15	2020	COVID-19 restrictions and consumersâ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Akhtar, Naeem ; Usman, Muhammad ; Ali, Moazzam. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913. Full description at Econpapers \|\| Download paper	7
16	2018	The interrelationships between relationship marketing constructs and customer engagement dimensions. (2018). van Tonder, Estelle ; Petzer, Danil Johannes. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:13-14:p:948-973. Full description at Econpapers \|\| Download paper	7
17	2020	Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. (2020). Senbeto, Dagnachew L. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:15-16:p:1119-1139. Full description at Econpapers \|\| Download paper	7
18	2022	Linking artificial intelligence to service sabotage. (2022). Ye, Jian ; Ma, Chunhao. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:13-14:p:1054-1074. Full description at Econpapers \|\| Download paper	7
19	2017	Impact of customer experience on loyalty: a multichannel examination. (2017). Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle ; Berthiaume, Bilitis. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340. Full description at Econpapers \|\| Download paper	7
20	2021	Ethical issues in service robotics and artificial intelligence. (2021). Belk, Russell. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:860-876. Full description at Econpapers \|\| Download paper	6
21	2020	COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Addo, Prince Clement ; Kulbo, Nora Bakabbey ; Liangqiang, LI ; Jiaming, Fang. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490. Full description at Econpapers \|\| Download paper	6
22	2017	Determinants of consumersâ purchase behaviour towards green brands. (2017). Wang, Hui-Ju. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:13-14:p:896-918. Full description at Econpapers \|\| Download paper	6
23	2007	A New Framework for Service Supply Chains. (2007). Baltacioglu, Tuncdan ; And, Oznur Yurt ; Kaplan, Melike D. ; Ada, Erhan. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124. Full description at Econpapers \|\| Download paper	6
24	2022	Value co-creation in the B2B context: a conceptual framework and its implications. (2022). Tan, Yin Leng ; Ashok, Mona ; Pathak, Buddhi. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:3-4:p:178-205. Full description at Econpapers \|\| Download paper	6
25	2023	Metaverse in services marketing: an overview and future research directions. (2023). Nunkoo, Robin ; Lu, LU ; Gursoy, Dogan ; Deng, Demi. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:15-16:p:1140-1172. Full description at Econpapers \|\| Download paper	6
26	2017	Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Amoh, Simon ; Mahmoud, Mahmoud Abdulai ; Narteh, Bedman. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447. Full description at Econpapers \|\| Download paper	6
27	2016	Brand attachment and customer citizenship behaviors. (2016). Yang, Ya-Fang ; Luo, She-Juang ; Cheng, Jui-Chang ; Yen, Chang-Hua. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:7-8:p:263-277. Full description at Econpapers \|\| Download paper	6
28	2004	The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130. Full description at Econpapers \|\| Download paper	6
29	2020	Determining customer satisfaction and loyalty from a value co-creation perspective. (2020). Woratschek, Herbert ; Horbel, Chris ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:11-12:p:777-799. Full description at Econpapers \|\| Download paper	5
30	2019	Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry. (2019). Alrawadieh, Zaid ; Shneikat, Belal. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:9-10:p:741-761. Full description at Econpapers \|\| Download paper	5
31	2020	COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; KayaoÄlu, AyÅegÃ¼l ; Kayaoglu, Aysegul. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931. Full description at Econpapers \|\| Download paper	5
32	2020	Service innovation implementation: a systematic review and research agenda. (2020). Singh, Shiwangi ; Dhir, Sanjay ; Akbani, Ismail. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517. Full description at Econpapers \|\| Download paper	5
33	2016	Managing service employees: literature review, expert opinions, and research directions. (2016). Wirtz, Jochen ; Jerger, Christina. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:15-16:p:757-788. Full description at Econpapers \|\| Download paper	5
34	2008	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Shamdasani, Prem ; Malhotra, Neeru ; Mukherjee, Avinandan. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138. Full description at Econpapers \|\| Download paper	5
35	2022	The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. (2022). Lahuerta-Otero, Eva ; Ibrahim, Blend ; Dalal, Bassam ; Aljarah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:583-605. Full description at Econpapers \|\| Download paper	5
36	2020	The two-way integration between manufacturing and services. (2020). Onesti, Gianni ; di Berardino, Claudio. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:5:p:337-357. Full description at Econpapers \|\| Download paper	5
37	2018	An integrative framework for customer switching behavior. (2018). Mosavi, Seyed Mohammad ; Sangari, Mohamad Sadegh ; Keramati, Abbas. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:15-16:p:1067-1094. Full description at Econpapers \|\| Download paper	5
38	2008	Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Sarkar, Soumodip ; Carvalho, Luisa. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356. Full description at Econpapers \|\| Download paper	5
39	2023	The dark side of artificial intelligence in higher education. (2023). Ivanov, Stanislav. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:15-16:p:1055-1082. Full description at Econpapers \|\| Download paper	5
40	2021	Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook. (2021). Gurlek, Mert ; Koseoglu, Mehmet Ali. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:734-766. Full description at Econpapers \|\| Download paper	5
41	2021	When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures. (2021). Philp, Matthew ; Huang, BO. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:13-14:p:877-899. Full description at Econpapers \|\| Download paper	5
42	2023	Does green inclusive leadership promote hospitality employeesâ pro-environmental behaviors? The mediating role of climate for green initiative. (2023). Thabet, Wael Mohammed ; Aboramadan, Mohammed ; Badar, Kamal ; Abualigah, Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:43:y:2023:i:1-2:p:43-63. Full description at Econpapers \|\| Download paper	5
43	2020	The two-way integration between manufacturing and services. (2020). Onesti, Gianni ; di Berardino, Claudio. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:5-6:p:337-357. Full description at Econpapers \|\| Download paper	5
44	2013	Co-creation and innovation in public services. (2013). Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:671-682. Full description at Econpapers \|\| Download paper	4
45	2022	Combining strategies for high service productivity with successful service innovation. (2022). Kraus, Sascha ; Hofmeister, Johannes ; Kanbach, Dominik K. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:11-12:p:948-971. Full description at Econpapers \|\| Download paper	4
46	2017	Effects of service orientation on job embeddedness in hotel industry. (2017). Teimouri, Reza Bahman ; Aghaei, Iman ; Arasli, Huseyin ; Kili, Hasan. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:9-10:p:607-627. Full description at Econpapers \|\| Download paper	4
47	2014	The evolution of service innovation research: a critical review and synthesis. (2014). Carlborg, Per ; Kindstrom, Daniel ; Kowalkowski, Christian. In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398. Full description at Econpapers \|\| Download paper	4
48	2020	Customer service well-being: scale development and validation. (2020). Falter, Mareike ; Hadwich, Karsten. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:1-2:p:181-202. Full description at Econpapers \|\| Download paper	4
49	2019	Dynamics of intellectual capitals and bank efficiency in India. (2019). Vidyarthi, Harishankar. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:1:p:1-24. Full description at Econpapers \|\| Download paper	4
50	1999	The Performance-Importance Response Function: Observations and Implications. (1999). Sampson, Scott E. ; SHOWALTER, MICHAEL J.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25. Full description at Econpapers \|\| Download paper	4

Citing documents used to compute impact factor: 40

Year	Title
2025	Unintended consequences of service robots â Recent progress and future research directions. (2025). Paluch, Stefanie ; Kunz, Werner ; Jayawardhena, Chanaka ; Wirtz, Jochen ; Pitardi, Valentina ; Heirati, Nima. In: Journal of Business Research. RePEc:eee:jbrese:v:194:y:2025:i:c:s0148296325001894. Full description at Econpapers \|\| Download paper
2025	Unveiling the Nexus Between Use of AI-Enabled Robo-Advisors, Behavioural Intention and Sustainable Investment Decisions Using PLS-SEM. (2025). Mohapatra, Nargis ; Shekhar, Sameer ; Singh, Rubee ; Khan, Shahbaz ; Santos, Gilberto ; Carvalho, Sandro. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:9:p:3897-:d:1642786. Full description at Econpapers \|\| Download paper
2025	The Dynamics of Retail Growth Through the Synergy of Customer-Centric Technology, Customer Accountability and Organisational Culture. (2025). Tanase, George Cosmin. In: Romanian Distribution Committee Magazine. RePEc:rdc:journl:v:16:y:2025:i:4:p:27-33. Full description at Econpapers \|\| Download paper
2025	Exploring purchase intention in metaverse retailing: Insights from an automotive platform. (2025). Lv, Yang ; Zhang, Haowei ; Urbonavicius, Sigitas ; Behl, Abhishek ; Hollebeek, Linda D. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004405. Full description at Econpapers \|\| Download paper
2025	Key Drivers of Sustainable Marketing in the Chinese Hotel Industry: The Mediating Role of Big Data Applications and Marketing Innovation. (2025). Qin, Haolang ; Hossain, Md Billal ; Li, Yang. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:10:p:4425-:d:1654695. Full description at Econpapers \|\| Download paper
2025	Iâm âKFCâ: How brand-exclusive digital human influences brand intimacy. (2025). Zhu, Dong Hong ; Qi, Wen. In: Journal of Business Research. RePEc:eee:jbrese:v:197:y:2025:i:c:s0148296325002747. Full description at Econpapers \|\| Download paper
2025	Virtual Influencers (VIs) As Marketing Communication Tools. (2025). Mazurkiewicz-Pizlo, Anna. In: European Research Studies Journal. RePEc:ers:journl:v:xxviii:y:2025:i:1:p:472-492. Full description at Econpapers \|\| Download paper
2025	From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots. (2025). Arce-Urriza, Marta ; Chocarro, Raquel ; Cortiaas, Maonica ; Marcos-Mataas, Gustavo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:84:y:2025:i:c:s096969892500013x. Full description at Econpapers \|\| Download paper
2025	A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities: The Employees and Family Members Perspectives. (2025). Estreder, Yolanda ; Moliner, Carolina ; Zappal, Salvatore ; Martnez-Tur, Vicente ; Sadi, Maimoona Wasif. In: Applied Research in Quality of Life. RePEc:spr:ariqol:v:20:y:2025:i:1:d:10.1007_s11482-024-10389-8. Full description at Econpapers \|\| Download paper
2025	The Impact of Green Inclusive Leadership on Green Innovation in Chinese SMEs: The Mediating Roles of Green Knowledge Sharing and Green Organizational Identity. (2025). Zhang, Shuning ; Li, Yannan ; Hong, Ahreum. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:3:p:1180-:d:1581715. Full description at Econpapers \|\| Download paper
2025	Psychological Resilience and Perceived InvulnerabilityâCritical Factors in Assessing Perceived Risk Related to Travel and Tourism-Related Behaviors of Generation Z. (2025). Mlescu, Simona. In: Tourism and Hospitality. RePEc:gam:jtourh:v:6:y:2025:i:2:p:90-:d:1660425. Full description at Econpapers \|\| Download paper
2025	Ethical Considerations in CustomerâRobot Service Interactions: Scoping Review, Network Analysis, and Future Research Agenda. (2025). Stock-Homburg, Ruth Maria ; Kegel, Mona Mareen. In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL). RePEc:dar:wpaper:155788. Full description at Econpapers \|\| Download paper
2025	Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure. (2025). Sobol, Kamila ; Sncal, Sylvain ; Laporte, Sandra ; Huang, BO. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:219:y:2025:i:c:s0040162525003105. Full description at Econpapers \|\| Download paper
2025	How language arousal affects purchase intentions in online retailing? The role of virtual versus human influencers, language typicality, and trust. (2025). Han, Yao ; Wang, Bin ; Lu, Xiaoli ; Kandampully, Jay. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004028. Full description at Econpapers \|\| Download paper
2025	The effects of perceived trust and psychological safety on the emotions and behaviour of hotel employees: the lens from post-COVID-19. (2025). Lei, Zhiqing ; Gan, Manrong ; Ni, Christy Ying. In: Palgrave Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05069-3. Full description at Econpapers \|\| Download paper
2025	Artificial intelligence enabled productâservice innovation: past achievements and future directions. (2025). Parida, Vinit ; Kohtamki, Marko ; Naeem, Rimsha. In: Review of Managerial Science. RePEc:spr:rvmgts:v:19:y:2025:i:7:d:10.1007_s11846-024-00757-x. Full description at Econpapers \|\| Download paper
2025	How do users adopt AI-generated content (AIGC)? An exploration of content cues and interactive cues. (2025). Li, Chenxi ; Lin, Yixun ; Chen, Ruqing. In: Technology in Society. RePEc:eee:teinso:v:81:y:2025:i:c:s0160791x2500020x. Full description at Econpapers \|\| Download paper
2025	Leaders in the Digital Age: A Systematic Review of Robo-Advisors in Wealth Management. (2025). Srivastava, Tapsi ; Chawla, Kritika. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:10:p:603-620. Full description at Econpapers \|\| Download paper
2025	Examining the impact of e-leadership on strategic innovation at work: a moderated-mediation model. (2025). Pereira, Vijay ; Bazal-Shoham, Ofra ; Hassan, Yusuf ; Majumdarr, Shubh ; Pandey, Jayesh ; Behl, Abhishek. In: The Journal of Technology Transfer. RePEc:kap:jtecht:v:50:y:2025:i:2:d:10.1007_s10961-024-10108-3. Full description at Econpapers \|\| Download paper
2025	Does green innovation pay off in China? Market valuation, investor sentiment, and risk-taking in A-listed firms. (2025). Shabbir, Muhammad Nadir ; Iftikhar, Kainat ; Batool, Fatima. In: Risk Management. RePEc:pal:risman:v:27:y:2025:i:3:d:10.1057_s41283-025-00166-8. Full description at Econpapers \|\| Download paper
2025	Relationship between carbon disclosure quality, green innovation and organizational performance under the background of carbon neutrality. (2025). Ma, Anmiao. In: Finance Research Letters. RePEc:eee:finlet:v:82:y:2025:i:c:s1544612325007834. Full description at Econpapers \|\| Download paper
2025	The Moderating Effect of Emotional Intelligence on Mentorship, Job Autonomy, Technostress and Employeeâ¬â¢s Turnover Intention in Bangladesh Private Banking Sector. (2025). , Hishamuddin ; Hashim, Raemah Abdullah ; Begum, Aklima. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:2:p:430-447. Full description at Econpapers \|\| Download paper
2025	The Role of Generative Artificial Intelligence in Shaping Business Innovation: Insights from End Usersâ Perspectives and Practices. (2025). Liliana, Ionescu-Feleag ; Snziana-Maria, Rndau ; Valentin, Radu ; Bogdan-Tefan, Ionescu. In: Economics - The Open-Access, Open-Assessment Journal. RePEc:bpj:econoa:v:19:y:2025:i:1:p:24:n:1002. Full description at Econpapers \|\| Download paper
2025	The impact of service agent type on satisfaction in green purchasing: A comparative study of AI and human agents. (2025). Yi, Youjae ; Choi, Sunhwa. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001341. Full description at Econpapers \|\| Download paper
2025	How do consumers react to AI-generated green marketing content? A hybrid analysis using PLS-SEM and text mining. (2025). Zhou, Cheng ; Jiang, Bing. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925002103. Full description at Econpapers \|\| Download paper
2025	Saudi Arabias path to carbon neutrality: Analysis of the role of Hajj pilgrimage, energy consumption, and economic growth. (2025). Raihan, Asif ; Rahman, Syed Masiur ; Sarker, Tapan. In: Innovation and Green Development. RePEc:eee:ingrde:v:4:y:2025:i:1:s2949753124000808. Full description at Econpapers \|\| Download paper
2025	Fostering responsible AI adoption in startups through entrepreneurial orientation: A sustainable approach. (2025). Alshibani, Safiya Mukhtar ; Korayim, Diana ; Mehrotra, Ankit ; Agarwal, Vaishali. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:219:y:2025:i:c:s0040162525003038. Full description at Econpapers \|\| Download paper
2025	Recent advancements in alternative energies, technological innovations, and optimization strategies for seaport decarbonization. (2025). Raihan, Asif ; Ridwan, Mohammad ; Rahman, Syed Masiur ; al Hasnat, MD ; Bari, Abm Mainul ; Sarker, Tapan ; Dhar, Bablu Kumar ; Islam, Md Tasbirul. In: Innovation and Green Development. RePEc:eee:ingrde:v:4:y:2025:i:3:s2949753125000499. Full description at Econpapers \|\| Download paper
2025	Understanding consumer responses to robot roles in human-robot service collaboration. (2025). Yang, Tangwutu ; Li, YI ; Chang, Yaping. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001869. Full description at Econpapers \|\| Download paper
2025	Sustainable Employer Branding as a Catalyst for Safety Voice Behavior in Healthcare: The Mediating Role of Employee Engagement. (2025). Kurtishi-Kastrati, Selma ; Taamnha, Mohammad ; Magableh, Ihab K ; Riyadh, Hosam Alden. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:11:p:4890-:d:1664948. Full description at Econpapers \|\| Download paper
2025	Supervisory support for subordinatesâ use of information and communication technologies: development and preliminary validation of a scale in a Chinese context. (2025). Zhang, Juncheng ; Eerde, Wendelien ; Liu, Fang ; Chen, Weiqi. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05293-x. Full description at Econpapers \|\| Download paper
2025	Soft HRM Practices Fostering Service Innovations and Performance in Hospitality Firms. (2025). Chen, Ja-Shen ; Tsou, Hung-Tai ; Ngoc, Nguyen B ; Mai, Thi Oanh. In: Sustainability. RePEc:gam:jsusta:v:17:y:2025:i:3:p:895-:d:1574031. Full description at Econpapers \|\| Download paper
2025	Big Data and Artificial Intelligence in Accounting and Information Systems of Insurance Business Stakeholders. (2025). Kuruch, Oleksandr ; Savastieieva, Oksana ; Demianchuk, Maryna. In: Oblik i finansi. RePEc:iaf:journl:y:2025:i:3:p:5-13. Full description at Econpapers \|\| Download paper
2025	Stand strong or Step Back: Exploring resilience and customer incivility in the retail context. (2025). Khorana, Sangeeta ; Sharma, Vikram Kumar ; Alghafes, Rsha ; Gupta, Pragya. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925001328. Full description at Econpapers \|\| Download paper
2025	Social Media Influencers â¬â Current Dynamics and Future Prospects. (2025). Deng, Jing ; Omar, Rosmini ; Ning, Binyao ; Mohd, Shaliza Binti ; Ren, Benhui. In: International Journal of Research and Innovation in Social Science. RePEc:bcp:journl:v:9:y:2025:i:1:p:554-567. Full description at Econpapers \|\| Download paper
2025	Integrating Metaverse Technologies in Manufacturing: A Case-Informed Conceptual Framework and Future Directions. (2025). Naik, Mallikarjun ; Kuber, Soumya. In: International Journal of Research and Scientific Innovation. RePEc:bjc:journl:v:12:y:2025:i:67:p:194-205. Full description at Econpapers \|\| Download paper
2025	Metaverse Marketing: A Business-To-Business Analysis of Brand Strategies and Generation Z Engagement in the Sports Industry. (2025). Streimikis, Justas ; Bukhari, Faheem ; Streimikiene, Dalia ; Ahmed, Rizwan Raheem ; Hussain, Saima. In: The AMFITEATRU ECONOMIC journal. RePEc:aes:amfeco:v:27:y:2025:i:70:p:1091. Full description at Econpapers \|\| Download paper
2025	Adverse impacts of metaverse-induced cognitive biases on the immersive shopping experience: A conceptual model developed from a qualitative approach. (2025). Rana, Nripendra P ; Bala, Pradip Kumar ; Behera, Rajat Kumar ; Ghosh, Soumili. In: Technology in Society. RePEc:eee:teinso:v:82:y:2025:i:c:s0160791x2500106x. Full description at Econpapers \|\| Download paper
2025	Critical success factors for metaverse implementation in the service industry: A hybrid ISM-DEMATEL approach. (2025). Chi, Ming ; Ren, Shenghua ; Xu, Yongshun ; Chen, Yanli ; Wu, Yuetong. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:87:y:2025:i:c:s0969698925002036. Full description at Econpapers \|\| Download paper
2025	A blessing and a curse: The influence of showing servant leadership behaviors on leader work engagement. (2025). van Dierendonck, Dirk ; Quan, Jing. In: Journal of Business Research. RePEc:eee:jbrese:v:186:y:2025:i:c:s0148296324005551. Full description at Econpapers \|\| Download paper

Recent citations

Recent citations received in 2025

Year	Citing document
2025	The higher the better? A study on the dark side of high engagement atmosphere in live streaming sales on consumer post-purchase satisfaction. (2025). Wang, Zheng ; Yu, Haowei ; Fan, Xiaojun ; Tao, Wenxia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:85:y:2025:i:c:s0969698925000827. Full description at Econpapers \|\| Download paper
2025	Digital technology and service tradability: evidence from patent innovations and knowledge utilization. (2025). Wang, Lei ; Chen, Yihan ; Ramsey, Thomas ; Hewings, Geoffrey. In: Humanities and Social Sciences Communications. RePEc:pal:palcom:v:12:y:2025:i:1:d:10.1057_s41599-025-05358-x. Full description at Econpapers \|\| Download paper

Recent citations received in 2024

Year	Citing document
2024	The automated sustainability auditor: Does artificial intelligence curtail greenwashing behavior in Chinese firms?. (2024). Huo, Chunhui ; Khan, Muhammad Kaleem ; Ammar, R M ; Maqsood, Umer Sahil. In: Business Strategy and the Environment. RePEc:bla:bstrat:v:33:y:2024:i:8:p:9015-9039. Full description at Econpapers \|\| Download paper
2024	AI-Enhanced Edge Device for Real-Time Snoring Detection. (2024). Xie, Jianhua. In: Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023. RePEc:das:njaigs:v:6:y:2024:i:1:p:83-93:id:224. Full description at Econpapers \|\| Download paper
2024	The phases of self in transformative experiences. (2024). Dulbecco, Maria Laura ; Neuhofer, Barbara. In: Annals of Tourism Research. RePEc:eee:anture:v:107:y:2024:i:c:s0160738324000483. Full description at Econpapers \|\| Download paper
2024	Exploring determinants influencing artificial intelligence adoption, reference to diffusion of innovation theory. (2024). Bakkar, Mahmoud ; Patnaik, Priyadarsini. In: Technology in Society. RePEc:eee:teinso:v:79:y:2024:i:c:s0160791x24002987. Full description at Econpapers \|\| Download paper
2024	Exploring High-Performance Work Systems and Sustainable Development in the Hospitality Industry. (2024). Jiang, Zih-Rong ; Wang, Chung-Jen. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:22:p:10019-:d:1522636. Full description at Econpapers \|\| Download paper
2024	Influencing Path of Consumer Digital Hoarding Behavior on E-Commerce Platforms. (2024). Zhong, Linling ; Yue, Zhikun ; Zheng, Xungang ; Zhang, Shasha. In: Sustainability. RePEc:gam:jsusta:v:16:y:2024:i:23:p:10341-:d:1529872. Full description at Econpapers \|\| Download paper
2024	Religiosity as a buffer against the impact of abusive supervision on employee unethical behavior: a moderated mediation model. (2024). Farooq, Omer ; Reynaud, Emmanuelle ; Qasim, Neelam ; Arshad, Muhammad. In: Post-Print. RePEc:hal:journl:hal-04672233. Full description at Econpapers \|\| Download paper

Recent citations received in 2023

Year	Citing document
2023	Convergence of business, innovation, and sustainability at the tipping point of the sustainable development goals. (2023). Lim, Weng Marc ; Voola, Ranjit ; Gupta, Girish ; Azmat, Fara ; Moyeen, Abdul. In: Journal of Business Research. RePEc:eee:jbrese:v:167:y:2023:i:c:s0148296323005295. Full description at Econpapers \|\| Download paper
2023	Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis. (2023). Lee, Voon-Hsien ; Leong, Lai-Ying ; Hew, Jun-Jie. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002771. Full description at Econpapers \|\| Download paper
2023	Key factors influencing mass willingness to use CESPs under green concept: ECOCO smart recyclers as a case study. (2023). Kao, Ya-Ling ; Tsai, Pei-Hsuan ; Tang, Jia-Wei. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:195:y:2023:i:c:s004016252300481x. Full description at Econpapers \|\| Download paper
2023	CSR Communication Matters! An Examination of CSR, Organisational Pride, and Task-Related Pro-Environmental Behaviour Nexus. (2023). Fatima, Tehreem ; Waqas, Muhammad ; Haris, Muhammad ; Badar, Kamal ; Ayub, Arslan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:12:p:9665-:d:1172745. Full description at Econpapers \|\| Download paper
2023	Can Female Executives Enhance Organizational Resilience? Evidence from China during the COVID-19 Pandemic. (2023). Tang, Min ; Huang, JU ; Yang, Hangsheng. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:18:p:13532-:d:1236933. Full description at Econpapers \|\| Download paper
2023	Impact of Green Servant Leadership in Pakistani Small and Medium Enterprises: Bridging Pro-Environmental Behaviour through Environmental Passion and Climate for Green Creativity. (2023). Fahlevi, Mochammad ; Ali, Syed Haider ; Akram, Muhammad ; Aljuaid, Mohammed ; Jamshed, Kamran ; Abbas, Jaffar ; Rahman, Eman Zameer. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14747-:d:1257624. Full description at Econpapers \|\| Download paper
2023	From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context. (2023). Kamel, Nancy J ; Hussni, Nadia Rebhi ; al Abdulathim, Majed Abdulaziz ; Ahmed, Maha Hassan ; Abdou, Ahmed Hassan. In: Sustainability. RePEc:gam:jsusta:v:15:y:2023:i:20:p:14979-:d:1261691. Full description at Econpapers \|\| Download paper
2023	Nurturing Employee Engagement at Workplace and Organizational Innovation in Time of Crisis With Moderating Effect of Servant Leadership. (2023). Dalain, Ali Falah. In: SAGE Open. RePEc:sae:sagope:v:13:y:2023:i:2:p:21582440231175150. Full description at Econpapers \|\| Download paper

Recent citations received in 2022

Year	Citing document
2022	The Role of Marketing in Creating and Sustaining Polands National Brand. (2022). Sapiski, Aleksander. In: Marketing and Branding Research. RePEc:bco:mbraaa::v:9:y:2022:p:42-52. Full description at Econpapers \|\| Download paper
2022	Developing a classification scheme of service innovation. (2022). Mu, YU ; Vinig, Tsvi ; Bossink, Bart. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627. Full description at Econpapers \|\| Download paper
2022	Journal of Behavioral and Experimental Finance: A bibliometric overview. (2022). Kumar, Satish ; Rao, Sandeep ; Goyal, Nisha. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:34:y:2022:i:c:s2214635022000181. Full description at Econpapers \|\| Download paper
2022	Guidelines for advancing theory and practice through bibliometric research. (2022). Kumar, Satish ; Lim, Weng Marc ; Donthu, Naveen ; Mukherjee, Debmalya. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:101-115. Full description at Econpapers \|\| Download paper
2022	Internet Usersâ Approach to HRM Portals in the Context of Sustainable DevelopmentâA Comparative Analysis of Poland and TÃ¼rkiye. (2022). Chmielarz, Witold ; Atasever, Mesut ; Zborowski, Marek. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:21:p:8301-:d:965201. Full description at Econpapers \|\| Download paper
2022	Seroprevalence of COVID-19 and Psychological Distress among Front Liners at the Universiti Malaysia Sabah Campus during the Third Wave of COVID-19. (2022). Syed, Syed Sharizman ; Hod, Rozita ; Ping, Nicholas Tze ; Hassan, Mohd Rohaizat ; Ahmad, Mohd Hanafi ; Jeffree, Mohammad Saffree ; Ahmedy, Fatimah ; Nawi, Azmawati Mohammed ; Wider, Walton ; Omar, Azizan ; Daim, Sylvia. In: IJERPH. RePEc:gam:jijerp:v:19:y:2022:i:11:p:6840-:d:830994. Full description at Econpapers \|\| Download paper
2022	Mapping the Sustainable Human-Resource Challenges in Southeast Asiaâs FinTech Sector. (2022). Kao, Duc-Dinh ; Wu, An-Chi. In: JRFM. RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:307-:d:861911. Full description at Econpapers \|\| Download paper
2022	Analysis of the Public Opinion Evolution on the Normative Policies for the Live Streaming E-Commerce Industry Based on Online Comment Mining under COVID-19 Epidemic in China. (2022). Bai, Yuhan ; Chen, Tinggui ; Cong, Tianluo ; Yang, Jianjun ; Tong, Chenhao. In: Mathematics. RePEc:gam:jmathe:v:10:y:2022:i:18:p:3387-:d:917972. Full description at Econpapers \|\| Download paper
2022	Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. (2022). IÅÄ±k, cem ; Dogru, Tarik ; Sirakaya-Turk, Ercan ; Aydin, Ekrem ; Karagoz, Deniz ; Iik, Cem ; Rehman, Abdul. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7889-:d:850559. Full description at Econpapers \|\| Download paper
2022	Abusive Supervision Impact on Employeesâ Creativity: A Mediated-Moderated Perspective. (2022). Irfan, Muhammad ; Fareed, Zeeshan ; Wan, Yong ; Ali, Shahab ; Sun, LI ; Hussain, Iftikhar ; Shahzad, Farrukh. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8648-:d:862999. Full description at Econpapers \|\| Download paper
2022	Study on the Evaluation of Green Technology Innovation Efficiency and Its Influencing Factors in the Central Plains City Cluster of China. (2022). Yang, Yali ; Dong, XU ; Fu, Wensi ; Xue, Guizhi ; Liu, Chenguang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:17:p:11012-:d:905895. Full description at Econpapers \|\| Download paper
2022	Virtual Immersive Platforms as a Strategic Innovative Destination Marketing Tool in the COVID-19 Era. (2022). Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12867-:d:936983. Full description at Econpapers \|\| Download paper
2022	How Do Fresh Live Broadcast Impact Consumersâ Purchase Intention? Based on the SOR Theory. (2022). Song, Zhijie ; Shi, Rui ; Liu, Chang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:21:p:14382-:d:961827. Full description at Econpapers \|\| Download paper
2022	Employee Adversarial Growth Driven by Organizational Learning in the Chinese Pharmaceutical Industry. (2022). Sun, Yanwei ; Nie, Ting ; Mo, Dazhuo. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16946-:d:1006540. Full description at Econpapers \|\| Download paper
2022	Asian business and management: review and future directions. (2022). Kumar, Satish ; Sahoo, Saumyaranjan ; Froese, Fabian Jintae ; Malik, Ashish. In: Asian Business & Management. RePEc:pal:abaman:v:21:y:2022:i:5:d:10.1057_s41291-022-00209-y. Full description at Econpapers \|\| Download paper
2022	Working from home during the Covid-19 pandemic and its effect on employees and students. (2022). Piang, Thang Muan. In: Eximia Journal. RePEc:tec:eximia:v:5:y:2022:i:1:p:195-240. Full description at Econpapers \|\| Download paper

10 most frequent citing series

#	Series	H	Cites
1	Sustainability / MDPI	75	543
2	Journal of Retailing and Consumer Services / Elsevier	61	301
3	Journal of Business Research / Elsevier	123	227
4	Technological Forecasting and Social Change / Elsevier	80	102
5	SAGE Open / SAGE Publications	26	93
6	Service Business / Springer	18	90
7	IJERPH / MDPI	48	76
8	Humanities and Social Sciences Communications / Palgrave Macmillan	25	52
9	Technology in Society / Elsevier	47	47
10	Journal of Financial Services Marketing / Palgrave Macmillan	11	40
11	Post-Print / HAL	217	39